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  • Report:  #1145549

Complaint Review: Cobb Electric Membership Corporation - Marietta Georgia

Reported By:
Greg Thompson - Blue Ridge, Georgia,
Submitted:
Updated:

Cobb Electric Membership Corporation
1000 EMC Parkway Marietta, 30060 Georgia, USA
Phone:
770-429-2100
Web:
www.cobbemc.com
Categories:
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Cobb EMC has added a compulsory charge to customer monthly bills called a Round Up charge. This illegal charge is not voluntary, and all customers must pay it or your montly bill will be placed in past due status.

If a customer tries to Op Out, the Round Up charge will just continue to appear on your montly bill. Customers were given no choice or say about this new Round Up charge.  Without any notice, Cobb EMC began adding it to all customer bills.

The Round Up money is given to so called charities which are favorites of the Cobb EMC board of directors.  These so called charities do not represent customer values or local community values.  Many groups receiving the money represent political causes. 

The new Cobb EMC board of directors is as bad as the old board.  They Rip Off their customers! 

 

 



3 Updates & Rebuttals

Laurie

Woodstock,
Georgia,
USA
Very dishonest action toward customers

#2Consumer Comment

Sat, March 19, 2016

Automically opting customers into the COBB EMC round up program is an increbibly dishonest action taken by this company.  If it is not criminal, it should be.  I have been a COBB EMC customer for over 10 years.  We have not received paper bills in many years, and paid online via checkfree for many years.  So I nver saw any information on this program until today.  My family has faced a number of health and finacial challanges over the years.  My electric bill was one of the few things I could pay easily and not worry about.  I was obviously mistaken.  Never, in my wildest dreams, would I have expected that money was being stolen from me every month by my utility company.  This is outragous.  If this money was truly going to charity, then where are my tax forms for the last 2 years so that I can deduct my donation?  There is no tax form, just like there was little to no legitimate communication about this program.  CobbEMC has stolen from me every month since March of 2014.  


Ed Johnson

Hiawassee,
Georgia,
Cobb EMC Round Up Charge Is Illegal

#3Consumer Comment

Thu, June 19, 2014

The Cobb EMC Round Up charge is NOT voluntary!   Want proof?  Thousands of Cobb EMC customer monthly accounts are being placed in past due status, when the customer deducts this so called voluntary charge from their monthly bill.  My account is now several dollars past due, and I suppose soon they will be threatening to turn off my electricity, as they have done to so many others. 

The person who is posting here claiming the charge is voluntary is actually a member of Cobb EMC management.  Give me a break!  The new Cobb EMC board is as dishonest as the old one, and that old board resulted in a 98 million dollar law suit against them and which was won.  You would think the new Cobb EMC board would have learned that crime does not pay.

No notice was ever given to customers that this charge would begnin appearing on their monthly bills, and that is the way dishonest companies conduct themselves.

Cobb EMC customer service continues to feed customers lies, saying the Round Up charge will stop and money taken will be refunded.  That never happens.

And where is this stolen money going?  Probably into the pockest of Cobb EMC board of directors.  Well, maybe they are tossing a few dollars into the coffers of their favorite politically oriented so called charities. 

Cobb EMC continues ro Rip Off their customers. 

 

 

 

 

 

 


Mark Hackett

Marietta,
Georgia,
Round Up Charge is Voluntary

#4Consumer Comment

Sun, June 15, 2014

I am a member/customer of Cobb EMC. Over the last several years I have been actively involved in getting a new board of directors elected and supported change at the EMC to encourage open governance that is focused on low rates and fairness to member/customers.

The Ripoff Report alleging an illegal charge to customers is innacurate on its two major points.

Firstly, the Round-up Charge for charity is strictly voluntary. Member/customers can opt out of the charge and Cobb EMC will even refund any Round-up payments made for the entire year if a customer so chooses.

Secondly, the money collected from the Round-up charge is donated to charities that are vetted by an independent committee of member/customerss in good standing that are selected by the Board of Directors. This committee represents a cross section of the EMC's electricity consumers.

Prior to the new Board there was no clear charge on a rate payer's bill that reflected how much of the bill was being donated to charity. Furthermore, the donations were made internally by a committee of Cobb EMC employees with no oversite by members/customers.

The new Board of Directors has done a great job on this issue by making the whole processs transparent and allowing customer/members to opt out of the Round-up Charge if they choose.

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