- Report: #984392
Complaint Review: Cohen's Fashion Optical - Rockville Centre New York
Reported By:
Rahul -
New York, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Cohen's Fashion Optical
560 Sunrise Highway Rockville Centre, 11570 New York, United States of America
Phone:
(516) 766-0550
Web:
www.cohensfashionoptical.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cohen's Fashion Optical Extremely rude and pugnacious store owner/manager would not replace broken frames Rockville Centre, New York
Avoid these lying cheats. The blonde haired owner and manager here is one of the most despicable and vile people I have ever had the displeasure of doing business with. My $475 Gucci frames broke within 30 days of purchase but I was told there was no possible way to repair them. I simply had to buy another pair. I looked online and found several specialists who were able to repair the frames for under $30, including shipping to and from the service center. The owner raised his voice and yelled at me to "get the hell out of my store" when I came back into the store to discuss another matter and found another patron in the same scenario, and advised her to go online to find a cheap and reliable repair solution. He is a mannerless man who has no sense of propriety or how to treat customers. Avoid this place at all costs.
2 Updates & Rebuttals
Rahul B
Rockville Centre,New York,
United States of America
Well...
#2Author of original report
Sat, December 29, 2012
Short of issuing a full refund and firing the insolent blond manager (I believe his name was Glenn) who shouted at me to "get the hell out of [his] store, I don't see what you can do for me. I very much doubt Cohen's Fashion Optical will oblige on either of the two aforementioned points, but I do keep an open mind.
Cohen''s Fashion Optical
United States of AmericaLet us make it right!
#3REBUTTAL Owner of company
Wed, December 19, 2012
Dear Rahul,
Our company is committed to delivering the best possible customer experience and were sorry to hear that you had an issue at our store. Wed love the opportunity to help resolve this matter to your satisfaction. Please email Customer Relations at [email protected] or call 516-465-6975. We look forward to hearing from you.
Regards,
Jenna
CFO Brand Ambassador
