- Report: #44105
Complaint Review: Columbia House - Terra Haute Indiana
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Author Not Confirmed
Why?
Columbia House
1400 North Fruitridge Ave Terra Haute, 47811 Indiana, U.S.A.
Phone:
812-242-7405
Web:
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Columbia House consumer fraud rip-off Terra Haute Indiana
Columbia House ripped me off so big. I joined the club thinking it would be a good thing. I got my first 4 movies, then received the infamous card in the mail. I called the 800-642-2001 number to make sure I did not get the directors cut which I did not want.
I also some how got a live person on the line who said it was checked for me to receive and I would be billed. He assured me he would make sure it did not ship. Low and behold my credit card was charged and the item delivered to my home. After trying to reach them unsuccessfully through their automated line I faxed them 50 times the same message over and over. No response.
A bit of an inconvenience but I cancelled the credit card and followed it up with that statement and that anything they sent in the future I would not be responsible for. I also put that note in the mail to them to cover myself. I will be glad to send back the 5 movies they sent as long as they pay the freight.
Otherwise I will keep them. Don't sign up as long as they have your card number they will continue to bill you for a movie every month.
Edna
Reading, Pennsylvania
U.S.A.
I also some how got a live person on the line who said it was checked for me to receive and I would be billed. He assured me he would make sure it did not ship. Low and behold my credit card was charged and the item delivered to my home. After trying to reach them unsuccessfully through their automated line I faxed them 50 times the same message over and over. No response.
A bit of an inconvenience but I cancelled the credit card and followed it up with that statement and that anything they sent in the future I would not be responsible for. I also put that note in the mail to them to cover myself. I will be glad to send back the 5 movies they sent as long as they pay the freight.
Otherwise I will keep them. Don't sign up as long as they have your card number they will continue to bill you for a movie every month.
Edna
Reading, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Randy
Glendale,Arizona,
U.S.A.
Columbia House gave me a warm body and quick service
#2Consumer Suggestion
Sat, February 22, 2003
I had two account with Columbia House "TV greats" video library, and I called the phone number on my bill (1-800-667-0364) to cancel both accounts. You must verify your name and address before you cancel, and you must have your account numbers. Lastly, they have customer service hours. They are not a 24 hour, 7 day a week organization.
Beth
Sioux Falls,South Dakota,
U.S.A.
Warm Body Found!!!
#3Consumer Suggestion
Fri, February 07, 2003
I have had read a lot of the Columbia House Rip-Off Reports and can agree with most of them. Some how when I signed up I was able to avoid using my credit card (thank goodness from what I have read from others). I did however have one account that had access to my credit card. After reading these rip-off reports I decided I needed to remove my credit card from their grasp since the membership obligation was already over due. I have tried to reach a warm body before and have never been successful and am not sure how I did it this time. On your reply card there should be a number for "account information" which is 1-800-608-9540. I called this number, entered my account number and went though the automated process as if I was ordering something. I pretended like I was stuck and didn't enter a number when prompted and some how and some way I was transfer to a customer service representative. The rep was able to speak and understand English and she was very curtious (a rare find I know). She offered me a special deal available to phone orders, was able to complete my membership obligation, and remove my credit card (I told her it was expiring this month (which was true)). So that is my success story of finding a customer service representative at Columbia House. I hope it helps others out there that have had the same problems.
