- Report: #1236941
Complaint Review: Comcast Business Class - Colorado
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Author Not Confirmed
Why?
Comcast Business Class
Colorado, USA
Web:
business.comcast.com
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Comcast Business Class Comcast Cable Holding me hostage with early termination fees Longmont Colorado
In April 2015, I called comcast business class to remove my phone line from the service. They said they would do so and get me in an updated rate plan. They never told me anything about canceling being an issue and no where in the contract itself did it state any fees that I would be required to pay. The representative stated that there was no pentaly if I wanted to change the terms of the agreement again.
In June 2015, a local internet service provider offered better rate and speed in my area. I had never had a competitor that I could switch to, now I did.
I called comcast to cancel the contract and they told me it would cost $2000. I understand that I might be required to pay an early cancelation fee that is reasonable, like say a few hundred dollars, but $2000 is bad business practice.
After many calls and poor interactions, no one at Comcast was willing to work with me on a more reasonable cancelation rate. They stated that the terms of the fee were in the terms and conditions, which were only available via a very small link in the contract I signed, and would have been very difficult to find even if I knew I was supposed to look for them.
So, I am not unable to switch providers due to fees that are too high and absolutely unreasonable for any small business or individual to pay.
