Complaint Review: Comcast Business Services - Nationwide

We would like to file a formal complaint against Comcast for lack of ethics, lack of providing services that we fully paid for, conveniently now they have “lost” all records of the numerous times each and every month that their services were faulty and we could not conduct business during our business hours.  Now, when we finally switched our services to AT&T who can provide consistent service without such interruptions.  2 and a half years ago our business was able to purchase an office instead of renting one. We asked Comcast to transfer our service to the building right next to the one we were in at that time.  It was not a new service, but a transfer of service.  However, their deceitful sales representative and the hidden clause within the contract (way down in the fine print) stated that the transfer of service meant we signed a new 3-year contract.  Why would a “transfer services contract” have anything to do with starting new services?  It is just another way to scam their customers and continue to rake the payments in and not invest in the quality of their services. 

We run a small business dealing with hundreds of other companies across the nation, and handle their upset customers. Every part of our business depends upon reliable internet services; including ring central for all faxes and Voice Over IP (where the phones are recorded via our internet as well).  For a small business we spent a pretty penny every month to Comcast.  It is absolutely MANDATORY for the internet to function in order for our business to operate.  Over the last year we have had at least 2 or more times a month when our whole office comes to a stand-still because of Comcast’s inability to provide the services that were promised.  We had 10 employees sitting waiting, costing the company money paying them to wait for an indeterminable amount of time for Comcast to make their services operable again. We even added another modem to act as a backup when Comcast went down (paying AT&T to fill in when Comcast could not do their job).  Rediculous!

We had Supervisors, techs, we had multiple representatives all speak with us about the lack of services; all promising that they would “fix the problem”.  We were informed that the contract could indeed be terminated without penalty if we could prove they did not provide the service that we were paying for.  Miraculously, the numerous phone calls made to them are now non-existent and they only have record of us calling one time for support in September! 

In closing, Comcast has failed to provide the services that the sold our company on.  We paid for these services without discounts or refunds for the hours upon hours of receiving no service at all and still paying for 10 employees to wait until they (Comcast) can fix their service.  Only for it to fail again in another day or two.  Ultimately, they should be paying our company for the lack of services, deceitful sales, falsifying records and evidence, and they should pay for all the wages we had to pay due to their negligence.  They want to still charge our company for the remaining balance of the contract, but they cannot provide the service.  Please, if you are looking for internet services for your teenage child; you may be ok with Comcast.  When your business needs to have vital services that you pay handsomely for, we urge you to consider using another provider who won’t “lose” the many recorded calls for help due to their technical service interruptions.  You do not want Comcast who falsifies records to say you did not call for help – just so they can continue to charge when they know they are wrong.  Look at another Service Provider!