- Report: #270531
Complaint Review: Comcast Cable - Atlanta Georgia
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Comcast Cable
comcast.com Atlanta, 30316 Georgia, U.S.A.
Phone:
662-374-1626
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Comcast Cable/Time-Warner Cable They refuse to give customers that are senior citizens, economicall disadvantage and the diabled. They are violating the agreement they made with Local Franchise Authority(LFA) and appear the LSA is breaking a law for them Ripoff Atlanta Georgia
I orderd cable and Internet this a.m. from Comcast which is affiliated with Time Warner Broadcast. I complained the prices were ridiculously high. I was not aware that they were connected with Time-Warner until they check my credit. The agent said I had a bill with them for a modem. I stated I did not have the modem. Well, to make a long story short, she told me that they are affiliated. I explained that I send it back through the mail.
However, neither she nor her supervisor asked me if they could qualify me for any discounts. I am sick and tired of the companies taking money from people and being outright greedy. I decided to look at who is governing these folks, because, cable should not cost as much as they are charging us, they are using public utilizes to get the service to us, much like the water company. My question to them, when I was a child - how can they charge us for water when the water does not belong to anyone? There answer was "we are charging for the delivery. Well, water bill are pretty reasonable, providing you don't have a swimming pool.
I went to the Local Franchise Authority (LFA) site it states "It is a local government organization that, together with the FCC, regulates cable television service [1]. In return for the rights to offer service in an area, a cable company must provide certain community benefits requested by the LFA. These might include public-, education-, and government-access channels, high-speed networks for local agencies and institutions, and/or special rates for seniors, the economically disadvantaged, and the disabled.'
In exchange for the local monopolies they enjoy, cable operators are required to negotiate for a franchise in the cities they serve, and these agreements include a number of community benefits:
Capacity, facilities, and equipment for public-, education-, and government-access (PEG) channels.
Support for the construction, maintenance, and operation of these facilities.
High-speed institutional networks (I-Nets), offering voice, video, and data service to local agencies and institutions.
Customer service guarantees, and discounted rates for seniors, the economically disadvantaged, and the disabled,
My question is - when did monopoly become legal again? The LSA statement appears to suggest that they are knowingly breaking the law for these companies. I called Comcast back to ask for my senior citizen discount. The representative stated, "We do not give discounts to any of our customers."
All senior citizens, economically disadvantaged families/individuals and people that are disabled, who are paying for cable, I'm not if Internet is included, should start requesting a discount from your cable company.. I will research more to find out if you should get retroactive funds. Go to http://www.democraticmedia.org/ddc/CCCIntro.php to see details to the agreement.
Mary
Atlanta, Georgia
U.S.A.
However, neither she nor her supervisor asked me if they could qualify me for any discounts. I am sick and tired of the companies taking money from people and being outright greedy. I decided to look at who is governing these folks, because, cable should not cost as much as they are charging us, they are using public utilizes to get the service to us, much like the water company. My question to them, when I was a child - how can they charge us for water when the water does not belong to anyone? There answer was "we are charging for the delivery. Well, water bill are pretty reasonable, providing you don't have a swimming pool.
I went to the Local Franchise Authority (LFA) site it states "It is a local government organization that, together with the FCC, regulates cable television service [1]. In return for the rights to offer service in an area, a cable company must provide certain community benefits requested by the LFA. These might include public-, education-, and government-access channels, high-speed networks for local agencies and institutions, and/or special rates for seniors, the economically disadvantaged, and the disabled.'
In exchange for the local monopolies they enjoy, cable operators are required to negotiate for a franchise in the cities they serve, and these agreements include a number of community benefits:
Capacity, facilities, and equipment for public-, education-, and government-access (PEG) channels.
Support for the construction, maintenance, and operation of these facilities.
High-speed institutional networks (I-Nets), offering voice, video, and data service to local agencies and institutions.
Customer service guarantees, and discounted rates for seniors, the economically disadvantaged, and the disabled,
My question is - when did monopoly become legal again? The LSA statement appears to suggest that they are knowingly breaking the law for these companies. I called Comcast back to ask for my senior citizen discount. The representative stated, "We do not give discounts to any of our customers."
All senior citizens, economically disadvantaged families/individuals and people that are disabled, who are paying for cable, I'm not if Internet is included, should start requesting a discount from your cable company.. I will research more to find out if you should get retroactive funds. Go to http://www.democraticmedia.org/ddc/CCCIntro.php to see details to the agreement.
Mary
Atlanta, Georgia
U.S.A.
2 Updates & Rebuttals
No1spec
Winston Salem,North Carolina,
U.S.A.
U have been ripped off
#2UPDATE Employee
Fri, June 26, 2009
Time warner is not in any way affiliated with comcast excetp to carry certain channels that each company owns. it sounds like someone is using the company names to get you to give your personal info and finacial info over the phone. call comcast to verify what was said and let them know what is going on
Mr.
Somewhere Around,Maryland,
U.S.A.
Sad, but true...
#3Consumer Suggestion
Mon, August 27, 2007
I don't work for any of the Cable companies, but I do work in the communications field. The cable companies do not operate in what's called a regulated environment. The phone companies do, even when they are offering High Speed (fiber, ADSL) access or even television or Direct TV. So, the Cable companies can charge what they will to their customers without fear of government interference. Removing this roadblock to the consumer has been floating around Congress for years (as has repealing the Telecommunication Act of 1996), but nothing has been done. P.S. No discounts are available, just the cheapest package you can afford.
