- Report: #363896
Complaint Review: Comcast - Augusta Georgia
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Comcast
105 River Shoals Pkwy Augusta, 30909 Georgia, U.S.A.
Phone:
706-733-7712
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Comcast poor service, no support, lie to make you think your wireless router is problematic Augusta Georgia
Comcast seems to be using some kind of security settings, which on the telephone they will swear do not exist, apparently for the purpose of preventing people from hooking routers up.
Their usual sleight-of-hand is as follows: they ask you to plug your computer directly into the modem. When this works, they claim that the service is operating properly and then quite happily direct you to talk to the company that manufactured your router. I know this for absolute fact, having talked to them myself. Afterward, I took the "malfunctioning" equipment and tested it on a known good network. The "broken" router always works perfectly.
My assumption is that this is to stop people from running many computers off of one connection. That is valid, I guess. Technically, it is against the EULA for the customer to do that. However: with the amount of viruses and worms and all the other baddies that are out there, I believe it important for everyone to use some sort of firewall if at all possible. It is a condom for the Internet.
Augustaauthority
augusta, Georgia
U.S.A.
Their usual sleight-of-hand is as follows: they ask you to plug your computer directly into the modem. When this works, they claim that the service is operating properly and then quite happily direct you to talk to the company that manufactured your router. I know this for absolute fact, having talked to them myself. Afterward, I took the "malfunctioning" equipment and tested it on a known good network. The "broken" router always works perfectly.
My assumption is that this is to stop people from running many computers off of one connection. That is valid, I guess. Technically, it is against the EULA for the customer to do that. However: with the amount of viruses and worms and all the other baddies that are out there, I believe it important for everyone to use some sort of firewall if at all possible. It is a condom for the Internet.
Augustaauthority
augusta, Georgia
U.S.A.
3 Updates & Rebuttals
Yahtheyscrewedme
Ann Arbor,Michigan,
U.S.A.
Maybe you should try this.
#2Consumer Suggestion
Fri, August 22, 2008
Hook your router directly up (using a network cable, no wifi here) to the pc that you had connected when you signed up for internet service. Navigate to your router (usually 192.168.1.1 but can be found in your manuals for the router) Look around in the settings of your router for something that enables you to "copy" the MAC address of your computer's network card. After this is done, connect the router to your cable modem, and try pinging your cable modem from your computer (usually 192.168.100.1 if its a motorola surfboard) if you get a response, you should be good. Now try navigating to www.google.com while your router is still wired to your computer and the cable modem. The issue here, as I understand it, is that Comcast has you down for internet, however, they do not tell you that they have the MAC address of the machine you were using when you signed up, this is to prevent someone else from piggybacking off of your modem, and gaining illegal access to the internet. hope this helps you in your endeavors
Nikki
Coconut Creek,Florida,
U.S.A.
Here's what happened to me.
#3Consumer Comment
Mon, August 18, 2008
I had my own modem and a wireless router. I would constantly lose connection. They said the reason was because I had one line split between a TV and the computer. What happened to me was that the modem would lose the signal, not just the router. Does your modem lose the signal when it's hooked up to the router? Or is it just the router? Anyway, I bought a gateway that has a modem and router in one. The problem went away.
Tmm33
Yeah That Place,Tennessee,
U.S.A.
Try this
#4Consumer Suggestion
Mon, August 18, 2008
They ask you to plug into the modem directly. Once they make sure the signal is good say goodbye. Turn off your modem again, and your router (reset it, take it off for about 10 seconds) then plug in your modem, then your router, then try to turn on the main computer. Usually it has to have time to reset itself. If you do not unplug the modem (take it off the battery) it will not reset. Have had to do this many times. Nothing is wrong with your router , you just have to play around a bit to get it to work. So its unplug the router from the modem, unplug the modem from the back, then plug the modem back in , then the router, now turn on main computer. Most comcast csr will not help you bc they don't know their butts from a hole in the wall :). Hope this helps.
