Heather
Murphy,#2Consumer Suggestion
Sat, April 15, 2006
You definitely had me at "I'm pretty sure the North Celestial Pole precessed as well." ...talk about making me spit my tea at the monitor!! Seriously though, I'm glad you got your DVR finally. If you hadn't I would have had my best friend make some calls for you (she heads up quality assurance for the Dallas region, but I'm sure she could have moved some mountains for you up North...nothing like shaming a failing department into action). P.S. From hearing her talk, the DVRs are in VERY high demand...very long waiting lists...she couldn't even get one as a manager for about 7-8 months. Congrats on finally wearing them down into submission!!
Troy
Muncie,#3UPDATE EX-employee responds
Sat, April 15, 2006
we had the same problem here, we started offering the service and poof had no more boxes which actually means that the warehouse personel notices how fast they started running out of DVRs and ordered alot more from Motor----, you get the idea. and that company put us on a waiting list for the DVRs as well. But not aware of the back log of production we kept taking orders for the DVR boxes, FYI we just use to dual tunners only so it took us alot longer to get the boxes in. Anyway we started making a list of customers whom wanted a DVR box and when they came in we contacted the customer and set up a appointment with them to have it installed after we had gotten the DVRs in stock. I don't understand why they had told you that someone would be out within a whole week to put one in they should of just had you on a list and contacted you for a install date after they got the boxes in, so sounds like you may have gotten a box that may have been going to someone else if the manager had not said otherwise.... Thanks