- Report: #449453
Complaint Review: Comcast - McHenry Illinois
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Author Confirmed
Why?
Comcast
2508 W. Route 120 McHenry, 60051-4712 Illinois, U.S.A.
Phone:
800-266-2278
Web:
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Comcast makes unauthorized charges and will not credit McHenry Illinois *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
I've repeatedly tried to resolve this with Comcast, but I get a runaround.
Since February, I've found 4 charges for Pay Per View programs on my bill. When this first happened, I called to report these. I was told that they could not credit and I'd have to go to my local facility. I was told to put a PIN and parental controls on my account so that PPV could not be accessed. I did that, however there have been 3 more charges.
When I contacted my local facility, I was told that they did not handle credits and I'd have to contact their home office. Another phone call and 3 chat sessions, I'm no closer to a resolution.
Also, when they installed my wireless internet, they installed the wrong equipment and it continuously would lose the connection. I finally got them to come out and put in the correct equipment, however they charged me $72 in installation fees...for their mistake! They will not credit this either.
So far they're expecting me to pay $131.57 in unauthorized charges, THEN go back to fighting for a credit, however I doubt that will ever happen as nobody there knows anything and nobody is helpful at all.
Donna
Carpentersville, Illinois
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com
Rip-off Report
PO Box 310, Tempe, Arizona 85280
Click here to read other Rip Off Reports on ComCast
Since February, I've found 4 charges for Pay Per View programs on my bill. When this first happened, I called to report these. I was told that they could not credit and I'd have to go to my local facility. I was told to put a PIN and parental controls on my account so that PPV could not be accessed. I did that, however there have been 3 more charges.
When I contacted my local facility, I was told that they did not handle credits and I'd have to contact their home office. Another phone call and 3 chat sessions, I'm no closer to a resolution.
Also, when they installed my wireless internet, they installed the wrong equipment and it continuously would lose the connection. I finally got them to come out and put in the correct equipment, however they charged me $72 in installation fees...for their mistake! They will not credit this either.
So far they're expecting me to pay $131.57 in unauthorized charges, THEN go back to fighting for a credit, however I doubt that will ever happen as nobody there knows anything and nobody is helpful at all.
Donna
Carpentersville, Illinois
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder
RipoffReport.com
Author of www.ripoffrevenge.com
Rip-off Report
PO Box 310, Tempe, Arizona 85280
Click here to read other Rip Off Reports on ComCast
1 Updates & Rebuttals
Donna
Carpentersville,Illinois,
U.S.A.
Update, got partial credit
#2Author of original report
Sat, May 09, 2009
I just got back from the office where I spoke to two different people than I did in February/March. The supervisor tried to investigate from which box the PPV charges were coming from but couldn't locate it. She said the number on the box was not one of the two that I have. She shut off service to the offending box, credited me for the 2 most recent PPV charges (the previous 2 were more than 30 days so it was too late). She also set a price limit on my account of $1.00, so I can still get my free On Demand but any PPV costing over $1.00 will not go through. She also credited me $75 for the router installation since I explained to her that the original problem was incorrect equipment in the first place, and if the tech would have installed the equipment I had asked for, I wouldn't have needed another one installed. They did try to charge me $28 for the visit, but I reminded them that I pay extra on my bill each month as insurance so I shouldn't have to pay for visits. It's not as much as I was hoping, I got $100 instead of $130 but right now that's good enough for me.
