- Report: #1176408
Complaint Review: Comcast - Nationwide
-
Author Not Confirmed
Why?
Comcast
Nationwide, USA
Phone:
877.668.5255
Web:
http://business.comcast.com/triple-play-bundle?INTCMP=ILC-DOTCOM-20120628-HDRLK-001
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Comcast charges exorbitant fines for moving to a location where they don't offer their services Lakewood, Colorado Nationwide
I am a business customer of Comcast, and have been for several years. This summer, we experienced function issues with our digital voice and Internet, so Comcast asked if I would like a faster speed and I signed up, for a discount for a year, and then adding $50 a month for the faster speed. Then on August 26th, I was lucky enough to find a full-time job with benefits after being unemployed since February. While looking for a home in Washington state, where my new job is, I was told that there was no Comcast service. I contacted Comcast on September 10th to close my account and request that they shut off my services on the 23rd. I was shocked to be told that because I signed a contract with them, I was responsible for 75% of the remaining contract. I was also told that I had to give them 60 days notification, however, I have to move within 6 weeks to start my new job. I also told them that I was closing my business, but every “Loyalty Team” agent told me it didn’t matter. The amount they expect me to pay is $2,510.05 for services that I can’t use because Comcast does not exist where I will be living. They did offer me an out if I could find someone among my friends, family, and associations who would take over my business account. I am right in the middle of a stressful, quick move already, yet they think that I should stop what I’m doing and devote my time to finding them a new customer. I believe they need to make some serious changes to their policies. I do believe they have lost me as a customer for the remainder of my life.
