- Report: #1152026
Complaint Review: Comcast - Nationwide
Reported By:
mystic healer -
Allston, Massachusetts,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Comcast
Nationwide, USA
Phone:
800-391-3000
Web:
www.businessclass.comcast.net
Categories:
Business Rating:
(0)
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Comcast Comcast Business Internet Comcast Lack of Responsibility To Resolve Client's Mishap Due To The Comcast's Negligence Nationwide
I have been a client of Comcast Business Internet for the past 4 years. A couple of days ago, they performed a migration from Microsoft Exchange 2007 to Microsoft Exchange 2010. They sent me an email stating that this migration will be performed on Sat night 11pm to 7am Sun (May 31, 2014 to June 1, 2014) at which time my internet services will be interrupted. However, when the service was resumed on Sunday night (much later than they said in their email), I found that they had changed my server address (which ends in comcast.net). This change in server address had a drastic effect on my business because it made me unable to access my list of business contacts in Business Contact Manager within MS Outlook.
Over the past 4 years, I had built a list of 2,250 email subscribers and my whole business is dependent on this list. I have called their technical support list for several times now, and their reps keep saying they have passed this ticket (Ticket # CR-373366482) to their Tier 2 tech and they will be calling me. But I have not heard a word from Comcast's Tier 2 tech support. I feel I've been sidelined and abandoned. They created a big problem for me with this migration and now they don't want to assist in resolving this matter. Almost all of the Comcast reps I have spoken to seem to be passing the buck, claiming the problem is with me or with Microsoft. I wish these tech reps at Comcast will stop dilly dallying and get back to me promptly to resolve this huge problem that they had created due to their negligence. They failed to consider the consequences on changing the server settings for clients who use Business Contact Manager in MS Outlook.
What is really frustrating for me is that no one from their Tier 2 tech support called me up to now. Today is the 3rd day I am waiting. They just kept me waiting like they don't care. On the other hand, I am so anxious and desperate that I restraint myself from going to the bathroom as I don't want to miss their call. I am even eating my meals at the computer table so I don't miss the call from them. They have put me in so much stress for the past 3 days, and they seem like they just don't care.
What Do I Want?
I just want the Comcast Tier 2 tech reps to call me promptly and get to working in solving my problem in accessing my database in Business Contact Manager in MS Outlook. My whole business has been wiped off due to this negligence of Comcast. They didn’t even bother to state in their email that the migration procedure they were doing may or will affect my data, and did not caution me to back up my data. Now they don’t want to respond to my problem. I have been waiting for 3 days and so far no response from them.
One way to resolve this problem is to reconnect me to the old server address. Or they can do something to retrieve my data in the Business Contact Manager.
