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  • Report:  #144797

Complaint Review: Compass Bank - Carrollton Texas

Reported By:
- Carrollton, Texas,
Submitted:
Updated:

Compass Bank
3640 North Josey Lane, Carrollton, 75007 Texas, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Anybody who complaints about bank charging NSF fees needs to understand that it's perfectly OK for bank to charge those, me included.

What strikes here is that appears to be that Compass bank uses NSFS fees and major income generator. I specifically state that based how company rearranges debits and credits on account with the sole purpouse to get maximum number of NSF fees.

Here is examples what they do to maximize NSF fees

1. Put credits after debits so you get NSF fees on debits even though they had credit available on the same day

2. Arranging debits in such an order that biggest debits are coming before smaller ones. This maximimizes NSF fees.

Below is summary of my account where both issues plain shown.

06/01/2005 NSF CHARGE $36.00

06/01/2005 NSF CHARGE $36.00

06/01/2005 NSF CHARGE $36.00

06/01/2005 NSF CHARGE $36.00

05/31/2005 CREDIT REG.SALARY $1,758.64

05/31/2005 DEBIT FOR CHECKCARD$8.06

05/31/2005 BLOCKBUSTER ONLINE $15.14

05/31/2005 NSF CHARGE $36.00

05/31/2005 NSF CHARGE $36.00

05/31/2005 NSF CHARGE $36.00

05/31/2005 NSF CHARGE $36.00

05/31/2005 NSF CHARGE $36.00

05/31/2005 NSF CHARGE $36.00

05/31/2005 Wal-Mart Super $48.52

05/31/2005 Wal-Mart Super $55.78

05/31/2005 SPEAKEASY $73.78

05/31/2005 TEXAS HEALTH $75.00

05/31/2005 TELLER CASHED $115.00

05/31/2005 FED CLEARING $135.00

05/27/2005 BURGER KING $2.79

05/27/2005 CHEVRON/RITZ $4.31

05/27/2005 Debit $8.50

05/27/2005 BIG LOTS $12.91

05/27/2005 COSTCO GAS $23.90

05/27/2005 TOM THUMB $27.07

05/27/2005 COSTCO WHSE #0 $34.84

05/27/2005 FED CLEARING $450.07

Take a note on 05/27 all debits are arranged in descening order which forces my account in overdraft. If debits will be arranged in any other way NSF fess will not be paid on EACH of THEM but only on which my account become negative.

Look further on 05/31 I received my salary and there were some debits on the same day. Note that debits are put before credit which again is done to maximize fees. Also note that this was direct deposit which usually available to banks in several days in advance but they still put it on the last day of the month plus after all debits.

My suggestion which feel Compass bank using shady practices - complain to attorney general. Fill in online form oag.state.tx.us/forms/cpd/cpd_getcounty.php

I did mine, if you do yours and so on they will have to investigate.

Again, I'm not against them charging overdraft fees I'm against them arranging financial flas in such a way that bank will maximimize their NSF fees.

Greg

Carrollton, Texas
U.S.A.


9 Updates & Rebuttals

Amy

Carrollton,
Texas,
U.S.A.
Paying Larger Items First

#2UPDATE EX-employee responds

Tue, August 16, 2005

In response to the person who inquired as to whether you would prefer to have your mortgage paid or a $2 check paid, you must work for the bank. The reason I know this is that I worked for the bank too for five years and that was the same story verbatim that I had to tell customers when they inquired as to why they had so many fees. While it is true that you certainly would much rather have your rent/mortgage/car payment paid as opposed to a small check to the grocery store, that is not the reason why banks pay items from largest to smallest. That is simply their justification for doing so and a convenient way to explain it to the customer. They aren't doing anyone any favors, so let's not pretend. True, you shouldn't be bouncing anything to begin with, but it happens to just about everyone at some point in their lives and a lot of the time it's an honest mistake. And you may think that your honest mistake might cause you one fee because you only went into the negative a little bit with one transaction, but under the highest to lowest structure you might get six fees instead. It's a s****..


M

Birmingham,
Alabama,
U.S.A.
Bottom Line

#3UPDATE Employee

Mon, August 01, 2005

Bottom Line: Don't Bank at Compass. I am an employee and believe me, it isn't any better than being a customer. My Department can't get paid correctly and vacation time is incorrect. WE aren't making any money from all the NSF's. Here's the Compass game plan: Hire people trained at other banks, pay them slightly more than they were making, give them one hour of training according to the "Compass Way", provide them with antiquated equipment and computer systems (if they bother to provide them at all), and they are ready to provide customer service and support. So the result is the right hand doesn't know what the left hand is doing and, quite frankly, doesn't care. Management is HORRIBLE and there is no doubt that we are lied to also. Our management consists of a first time manager that is afraid of the employees and a manager that knows nothing of the banking industry and a vice president who uses her work day to do her personal shopping. This company is just a slush fund for D. Paul Jones and his Alabama croonies, with middle management skimming off what they can before it's discovered by the real crooks. My Compass Bank job just a paycheck for me. I've got mouths to feed and a roof to pay for, like the rest of you. But please know that many of us are not cheerleaders and realize that this is not a company interested in providing solid banking opportunities and great customer service. One final word: I'm an employee and I don't bank at Compass Bank, neither should you.


Paul

Anaheim,
California,
U.S.A.
Typical banking con-artist talk here. Listen up, and let this woman explain how her bank cheats people like you everyday.

#4Consumer Suggestion

Thu, July 14, 2005

Here's the thing, people. With overdraft protection, NOTHING will bounce. That's the whole idea behind overdraft. The bank will keep covering any checks you write, right up to the overdraft limit. So, there is never any sense behind covering the mortgage check first. What the hell difference does it make? If I write $3,000 in checks and only have $2,500 in the bank, they will still cover all my checks. None of them will be returned for insufficient funds. And, why not? Because I have overdraft protection. So, the bank doesn't need to arrange the checks in any special order. They just need to pay them all. Here's the thing though. If you take out the big checks first, you draw the account down into the negative numbers quicker. Then, all those little $2 and $18 checks each cause an overdraft fee. Either way, all the checks are going to be paid. That's why you have overdraft. But, by stacking up all the BIG deductions FIRST, it causes 12 overdraft charges instead of just one. If the banks processed the little checks in the order they were received, they would only get one overdraft. That would happen when the mortgage check finally drew the account down into the negative balance. So, which would a bank rather have? Ten overdraft charges from you, or just one? Clearly, you can all see exactly why they stack the checks in the order from biggest to smallest. It's because that's the order which will pay them the most in overdraft fees. This loser, Michelle works for the bank. She gave up her job working with the escort service and moved into banking. At $30+ for each overdraft fee, I can see exactly why. Now, instead of being bent over by ugly, loser guys, she gets to be the one who bends others over. It was either move into banking, or else stock up on a lifetime supply of preparation H to soothe her aching hemorrhoids that were being rubbed raw by all that escorting.


Michelle

Norwalk,
California,
U.S.A.
Question would rather have your mortage/or rent returned

#5Consumer Comment

Thu, July 14, 2005

So you would rather have your mortage/or rent returned to the payee as NSF than your $2.00 check to the grocery store? Which do you really think makes more sense?


Michelle

Norwalk,
California,
U.S.A.
Question would rather have your mortage/or rent returned

#6Consumer Comment

Thu, July 14, 2005

So you would rather have your mortage/or rent returned to the payee as NSF than your $2.00 check to the grocery store? Which do you really think makes more sense?


Michelle

Norwalk,
California,
U.S.A.
Question would rather have your mortage/or rent returned

#7Consumer Comment

Thu, July 14, 2005

So you would rather have your mortage/or rent returned to the payee as NSF than your $2.00 check to the grocery store? Which do you really think makes more sense?


Michelle

Norwalk,
California,
U.S.A.
Question would rather have your mortage/or rent returned

#8Consumer Comment

Thu, July 14, 2005

So you would rather have your mortage/or rent returned to the payee as NSF than your $2.00 check to the grocery store? Which do you really think makes more sense?


Steve

Katy,
Texas,
U.S.A.
Yes it happens to with Wells Fargo too ..if your gonna bitch GET YOUR FACTS STRAIGHT!!! Maybe Georgia is different.

#9Consumer Comment

Tue, June 07, 2005

I agree with your response and unlike the last idiot who probably works for compass (DEFENDING HIS ACTIONS), there will be more. It seems like they make alot out of this SCAM that they do. I will contact my Attorney General as hopefully others will do. Maybe we can have a class action lawsuit similar to what Nations Bank (Now Bank Of America)had to go through. And soon probably Wells Fargo too. John no hard feelings but if your gonna b***h GET YOUR FACTS STRAIGHT!!!!!! Maybe Georgia is different.


John

White,
Georgia,
U.S.A.
How many names have you got?????

#10Consumer Comment

Thu, June 02, 2005

You filed the exact same post on another thread and your name was Larry. Now it's Greg.......... How come the different names? Maybe you don't want to use your real name because someone will figure out who you really are and are either a bold faced liar or can't handle money.

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