- Report: #1013648
Complaint Review: Concept Lens - Internet
Reported By:
sacha -
Silverdale, Newcastle, Internet, United Kingdom
Submitted:
Updated:
-
Author Confirmed
Why?
Concept Lens
14 Princes Road, Liverpool, L8 1TH Internet, United States of America
Phone:
+12 (0)12 345 123
Web:
conceptlens.co.uk
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Concept Lens Non Delivery and non existant customer service Internet
I ordered from this site as they had the product that I required at a reasonable price. They offered fast delivery and the option for Fed Ex delivery at an extra fee. I placed my order on 3rd February 2013, paying extra for Fed Ex and received an email from them on 5th February saying that my order was being processed. I have since heard nothing from them nor have I received my order, this is despite emailing their customer service on two separate occasions. They promised to respond to customer enquiries within 12 hours they have failed to do this. I have tried to contact them using the telephone number on their website, this number does not exist. Having read other reports I am now very concerned that I have been scammed and that I have lost my money. If they were a genuine business why do they not respond to emails and have a telephone number that does not exist? I would warn other people not to order from this site.
