Kevin
Swedesboro,#2Author of original report
Thu, March 14, 2013
I received a call from Concordville Subaru's Justin Brock, who was named as the "sales guy" in my original report. Justin says he was not the person I dealt with back in November. The day after my experience, I called the dealership and described the guy I'd dealt with, along with the location of his desk. The dealership gave me Justin's name, so I put it in the report.
As I told Justin when he called me, I do not want the wrong person named in my report. Concordville Subaru gave me his name. If the guy I dealt with (who didn't introduce himself) was not Justin, I apologize to him. That, in no way, changes my experience with his dealership.
Justin was able to contact me after three months, yet the management/ownership never called or e-mailed me. There was a written apology posted in response to this report, but never any direct contact. The management at Concordville Subaru either isn't aware of what happens in their store, or they look the other way to sell more cars.
I again apologize to Justin for incorrectly naming him in my report. It was posted to share my unpleasant overall experience with the dealership.
Fred
concordville,#3UPDATE Employee
Thu, December 06, 2012
Unfortunately, we were at fault in this matter. Kevin originally contacted us thru our internet department to inquire about pricing for a 2013 Subaru Outback in satin white. Our internet department was able to negotiate an acceptable deal for him and scheduled a mutually agreed upon time for him to come in and consumate the transaction before we were to go and locate the vehicle.
What happened when Kevin arrived is not typical of the way we do business and regretfully has caused us to receive this "black eye" on this report. As a sales manager for the dealership i would like to personally apologize to Kevin and his family.
Fred Altieri
General Sales Manager