- Report: #99326
Complaint Review: Conns - Round Rock Texas
-
Author Confirmed
Why?
Conns
1601 S IH 35 Round Rock, 78664 Texas, U.S.A.
Phone:
512-828-3712
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Conns ripoff on weedeater & frigidaire Round Rock Texas
We bought a Poulan weedeater from Conns. It started to have problems within a few months, so we took it in to get fixed. It took several weeks because they lost it and then they tried to give us someone else weedeater & it was a different brand.
We finally got ours back it still did not run right. They brought a "new" one to our house. Throttle cable & the carburetor needed work which i did myself. The trimmer head was missing we recived that part a week later by a shipping company.
On August 29,2003 we bought a Frigidaire side by side fridge/freezer, with a extended 5 year warranty.On June 26,2004 it started to stop cooling & water coming out of the frezzer side, lost a bunch of food cause it happened overnight,no power outages. It took several days to get any one here to fix it. They replaced the compresser a few days later it stopped cooling again,and again lost food. They replaced the control panel.A few days again it stopped cooling.They came out yet again & worked on for about one&a half hours. It finally started to work.We yet to recive our check for our spoiled food. Conns called & said to pick out another fridge/freezer. We will LOSE our MONEY on our extended warranty & or pay more for new fridge/frezzer,or take one that is to small for our family of 5 needs. Conns has done nothing but give us the runaround & LIES! The problem is yet ongoing as of Saturday July 17,2004
Diane
Round Rock, Texas
U.S.A.
We finally got ours back it still did not run right. They brought a "new" one to our house. Throttle cable & the carburetor needed work which i did myself. The trimmer head was missing we recived that part a week later by a shipping company.
On August 29,2003 we bought a Frigidaire side by side fridge/freezer, with a extended 5 year warranty.On June 26,2004 it started to stop cooling & water coming out of the frezzer side, lost a bunch of food cause it happened overnight,no power outages. It took several days to get any one here to fix it. They replaced the compresser a few days later it stopped cooling again,and again lost food. They replaced the control panel.A few days again it stopped cooling.They came out yet again & worked on for about one&a half hours. It finally started to work.We yet to recive our check for our spoiled food. Conns called & said to pick out another fridge/freezer. We will LOSE our MONEY on our extended warranty & or pay more for new fridge/frezzer,or take one that is to small for our family of 5 needs. Conns has done nothing but give us the runaround & LIES! The problem is yet ongoing as of Saturday July 17,2004
Diane
Round Rock, Texas
U.S.A.
4 Updates & Rebuttals
Chris
San Antonio,Texas,
U.S.A.
Conn's Repair facility and employee's
#2Consumer Comment
Sat, September 23, 2006
I know that Conn's service is quite possibly the worst in the business. I have inside information on the trick that they use to "Repair". For instance your window unit is not working the supervisor at the service center instructs the techs to replace the compressor even if it is not the compressor, This holds true for all other Items and I really feel it is not very responable to the manufacturers when they have to warranty items for Conns when the supervisor is looking to make a little extra with the service ticket. I understand why a consumer could care less if the Executive shows up with a weed eater, Maybe he/she should show up more often on service calls and see just how they are ruining the Conn's company. They are truly living up to the name "CONNS" because that is what you get conned on these Item which normally are jacked up in price too.
Diane
Round Rock,Texas,
U.S.A.
Why I went back
#3Author of original report
Tue, February 07, 2006
I went and bought again thought it was just one bad person and maybe management had corrected the problems. And they sold the warranty and said while I was paying I had to deal with Conns if anything went wrong. And as far as the corporated guy bringing a replacement how log did diane have to argue. And how much out of pocket expense did she have long distance call and driving back and forth from store to store. Walmarts does there's maybe nicely but if you think conns is great go buy all you want. Im just tell what I been thru with them. Everyone has there opinion. Good Luck Hopefully Red Oak will have a experice for you like I received from are Conns store if not drive down I sure a out of towner is always welcome Because as stated I could not use the manafactures warranty that was the contract. And on the frig I was told the warranty would cover everything it did not. But I dont shop there anymore
Liz
Red Oak,Texas,
U.S.A.
Manufacturer Warranty
#4Consumer Comment
Tue, January 10, 2006
Diane, I understand your frustration with Conn's regarding the Equipment you purchased. However Conn's only sells the merchandise. They are not the manufacturer. You can't expect them to work miricles with faulty equipment. If they had been so irresponsible with they're customer service, why did you proceed to yet purchase another item from the company. I advise you to always check the manufacturers warranty on any items you purchase. Even if not from Conn's. Some will allow you to exchange the merchandise for exact or equal value of the same brand. I know how difficult purchasing lawn care equipment can be. And I also know that it is not the stores fault if it is faulty equipment. Walmart exchanged mine without any hassles. Equal value.
A
Austin,Texas,
U.S.A.
Taking care of the customer
#5UPDATE Employee
Sat, October 09, 2004
As a company we were at fault, but we have taken care of our customer. It has been some time but I remember one morning a vistor from the executive team from the corporate office showed up to my store. He explained to me he had came to town to pick up a weedeater to personally hand deliver this product to an upset customer that we had not taken care of properly. I was amazed that this gentleman drove 5hrs from our corprate office to handle this customer personally. How's that for customer service, how many companys do you know where an executive drives across the state to take care of a customer at her home. Why didn't the customer mention that in her report. In August we exchanged Diane's old refrigerator for a diffrent model.
