Kim
Colorado Springs,#2Consumer Suggestion
Thu, April 17, 2003
My husband and I refinanced our mortgage through Greentree back in 1998, and up until Conseco took over, we had NO problems! Then the hell started! They held our payments until the grace period ended and started charging late charges, and gave us homeowners insurance even though we already had it through a very reputable company. Phone calls have done nothing to resolve this! We have decided to ignore their phone calls,and keep paying our monthly mortage without paying their outrageous fees (keeping an accurate record of when mailed, check cleared and so forth). As soon as we can, we are going to refinance through our first mortgage company. An attorney told us that companies like this ARE predatory lenders, and that as long as we pay our mortgage, show proof that we've paid (certified mail) and keep our insurance records from the very beginning there is NOTHING they can do to us. Ignore their phone calls...caller ID helps! Noone deserves the verbal abuse that their employees subject people to! And remember that what goes around comes around. Those jerks will find themselves in a bad position one day and then they'll be on the receiving end of the name calling and put downs!