- Report: #249245
Complaint Review: Conservice Utility Management & Billing - Logan Utah
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Author Confirmed
Why?
Conservice Utility Management & Billing
595 Riverwoods Parkway, Ste 300, Logan, 84323 Utah, U.S.A.
Phone:
866-947-7379
Web:
N/A
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Conservice Utility Management & Billing, CONservice, Putting The CON Into Service Conservice Utility Management and Billing Logan Utah
I live in a condo community where the HOA is managed by Equity Management. Utility billing is provided by a company called Conservice out of Logan Utah.
In my last billing statement, Conservice added a $4.50 per month fee for "HOA management: providing a bill and customer service". Apparently, Conservice needs $4.50 per resident to print up our monthly bills. After making a few calculations, and running a few estimates, here is how their profit will breakdown.
My average water/sewer bill is $25 per month.
CONservice will not get $4.50 per month or $54 per year.
There are three units per building.
Conservice will receive $162 per building per year.
There are approximately 200 buildings in our community.
CONservice will receive approximately $32,400 per year to print 2400 sheets of paper. Keep in mind that a case of recycled 20 lbs paper (5000 sheets) from Office Depot costs a whopping $35.99. That is a profit of $32,364 per year. I realize that they have to buy the computer, printer and ink to also print the bills, but the point remains.
The problem is that CONservice has established this $4.50 fee without adequately notifying residents of the change. I have checked with several of my neighbors and they had no knowledge that this fee was being implemented.
I am going to start applying pressure on our HOA to A.) force CONservice to elminiate the fee, or B.)find a new billing provider.
Eric
Moreno Valley, California
U.S.A.
In my last billing statement, Conservice added a $4.50 per month fee for "HOA management: providing a bill and customer service". Apparently, Conservice needs $4.50 per resident to print up our monthly bills. After making a few calculations, and running a few estimates, here is how their profit will breakdown.
My average water/sewer bill is $25 per month.
CONservice will not get $4.50 per month or $54 per year.
There are three units per building.
Conservice will receive $162 per building per year.
There are approximately 200 buildings in our community.
CONservice will receive approximately $32,400 per year to print 2400 sheets of paper. Keep in mind that a case of recycled 20 lbs paper (5000 sheets) from Office Depot costs a whopping $35.99. That is a profit of $32,364 per year. I realize that they have to buy the computer, printer and ink to also print the bills, but the point remains.
The problem is that CONservice has established this $4.50 fee without adequately notifying residents of the change. I have checked with several of my neighbors and they had no knowledge that this fee was being implemented.
I am going to start applying pressure on our HOA to A.) force CONservice to elminiate the fee, or B.)find a new billing provider.
Eric
Moreno Valley, California
U.S.A.
