Around the Spring of 2008 I purchased an extended warranty for my car for $1200.00; upfront, no payment plan. I received the booklet, wallet card, 800 number, email address; everything. Months later I needed an inexpenseive repair for my car but was told it was not covered. At that time they were taking phone calls. Later I found out they were only accepting claims via email and fax. Sometime later the web site was taken down, phone rings forever and email bounces back as "Undeliverable." I am a pretty bright person but on this I feel like I have been royally suckered.