Swaintek
Seattle,#2Consumer Comment
Sat, June 29, 2013
I just got off the phone with a customer service rep who flat out refused to give me even her name, and then when I asked to speak to a supervisor was told that I could be transferred to voicemail. I asked her to please have the supervisor contact me when available, and asked when that would be. Not only did she refuse to even give me a ballpark estimate, she wouldn't even give me a day when the supervisor would get back to me. My car has been sitting, dead of course because this product is a piece of junk that ruins car batteries, in a Car Toys parking lot for 4 days now. 3 days ago I had another hour long phone call with another very rude Intoxalock rep who insisted that it was basically my problem and that my battery was the cause of the recalibrated device not working. It took me putting the Car Toys technician on the phone with her to confirm that it was not my battery, it was their faulty device, before she would even listen to me.
At that point she guaranteed me that they would overnight a replacement part and it would be in by Saturday. It's Saturday, no part, my car is still sitting dead in a bad part of town, and I couldn't have had a more rude conversation with a customer service rep than the one I just had. The customer service rep made it very clear that she could care less about my issue and made it clear that I was an inconvenience to her. I am beyond fed up with this joke of a company. They have a captive consumer base that has no other options and they feel they can treat their customers like garbage. I will at a minimum be filing in small claims court, I would love to file a class action lawsuit. I've already emailed a class action attorney, and would love it if anyone else who has had similar experiences with intoxalock contact me at (((email redacted)))
Dave
Des Moines,#3UPDATE Employee
Mon, June 21, 2010
We have reviewed this report and would first ask that the author contact the CEO of our company directly to discuss his concerns. Without a first and last name, we cannot identify specifics pertaining to his situation and, thereby provide a specific rebuttal. However, we do want Scott and anyone who might read his report to know that we have as our number one goal the delivery of outstanding service to all customers on a consistent basis. We disclose all charges and all customers sign a lease agreement that delineates all possible charges. Also, we will not tolerate employees being rude so we would very much like to narrow this down to who might have spoken with Scott when he said "this lady was very rude" so that we can investigate. Again, we ask that Scott contact our CEO directly to discuss his concerns and work through any issues he might have. We welcome his feedback and want him to feel as though he is being treated fairly and that we are providing the level of service we demand. Thank you.