- Report: #43433
Complaint Review: Continental Airlines Inc - Houston Texas
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Author Not Confirmed
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Continental Airlines Inc
Www.continental.com Houston, Texas, U.S.A.
Phone:
713-334-5000
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Continental Airlines rip-off Houston Texas
We flew on Continenatl Airlines back in December. We had four pieces of checked luggage. I measured all four pieces. When we got to the airport here in Cleveland, the attendant said that one of the back was oversized by four inches.
I told her that I measured the bag before coming to the airport and it was within the correct parameters. She told me that if I wanted to check that bag I would have to pay an additional $150 to have it checked. I needed to check the bag and had to choice but to pay the fee.
When I called the airlines they told me that by paying the fee I had agreed to their policy. That is not the case. I was ripped off. Also when we got to our final destination, some of the bags were damaged by the airlines also. They have a policy that they do not pay for damaged luggage.
Mark
Cleveland, Ohio
U.S.A.
I told her that I measured the bag before coming to the airport and it was within the correct parameters. She told me that if I wanted to check that bag I would have to pay an additional $150 to have it checked. I needed to check the bag and had to choice but to pay the fee.
When I called the airlines they told me that by paying the fee I had agreed to their policy. That is not the case. I was ripped off. Also when we got to our final destination, some of the bags were damaged by the airlines also. They have a policy that they do not pay for damaged luggage.
Mark
Cleveland, Ohio
U.S.A.
2 Updates & Rebuttals
Jeff
Morton,Illinois,
U.S.A.
How an airline employee thinks.
#2UPDATE EX-employee responds
Fri, January 31, 2003
I am very sorry to hear of your situation. As soon as you mentioned how large your bags were, I knew without a doubt that your bags would get to you in worse shape than you sent them. When I worked for United, heavy awkward bags were usually purposely damaged. I know it's not right, and I'm not trying to justify it, but this is what the employee is thinking. "I just got into a heated arguement with a customer, AND their bag is going to be a pain to load by myself. Time to piss them off". The thing is, employees can damage wheels, feet, external pockets, straps, handles, etc. The airline will not be held liable. I have worked with several co-workers who lack the knowledge and skill to work a simple measuring tape. The real pain is, if you piss them off, they will make you pay in a way that you can't trace back to them.
As much as it sucks, there are some people in life you just don't argue with, i.e. police, people who serve your food, and people who handle your baggage and itinerary.
Chris
Houston,Texas,
U.S.A.
Incentives for agents
#3Consumer Suggestion
Fri, January 31, 2003
Just wanted to warn everyone, the airlines are offering incentives to it's agents who find extra charges like oversize and overweight luggage. The airlines are scraping the bottom of the consumer barrel to make up for their poor financial management...
