Complaint Review: Continental Warranty - Malibu California

Hello, I have sold auto warranties now since 1991, and the complaints I read on this site are amazing to me this is the reason. A.) We call only people who request a quote for our product. Yes we call aggressively being that the sooner you get a warranty the better the deal, and we our sales people, we want to sell you our product. B.) We go over a scripted presentation that is regulated by 2 insurance companies that have been in business over 100 years. That script mentions 10 times that as a first time applicant you are a lower risk, so you get the best deal possible, and that a later contact will result in a higher premium. C.) We offer to walk people through our website online, the BBB on line, fax them the contract everything except this; We don't allow people with a used car just to call in whenever they feel like it. Why??? We enroll vehicles up to 20 years old, up to 300,000 miles for a full insured warranty without an inspection, if we said call us whenever your ready, all of these lazy procrastinating people who complain about "pressure" would only call when they need a repair, thats not how it works. My question is did you complain when you started your job and after 90 days they offered health insurance and if you denied it, you have to wait a year when they offer an open enrollment to get it. Where is the difference?????? D.) Here is the real truth, no warranty is perfect. No company is perfect. No customer is perfect, and certainly no salesman is perfect. The truth is my company sells you a product, offers you to see the contract for 30 days, not an email, not a brochure, but the actual contract and if after the 30 days of looking our contract over if you agree to it great, if you don't cancel. We pay over $500,000 in claims a week, I don't know 1 single "nice" warranty company that does that. Thanks for your time Lonnie Pitts Welcome Center Manager Continental Warranty. [email protected]

I was looking for an auto warranty company and found Continental Warranty. I received a call from them and didn't answer - as is my usual policy with 8** numbers. I looked up their number and found all these rip off reports. The next time a sales person called me, I told them about my research and deciding that I didn't need their services. The salesman was very aggressive. He wouldn't stop talking, even after my telling him I didn't need services and to remove me from their calling list, so I hung up. The second call, I was being polite and asked to have my name removed from their list, again. Again, I had to hang up. After that, I received another 10 phone calls within 24 hours! I didn't answer any calls. However I returned the call and asked to speak with the sales manager - who was just another pushy agressive salesman - who accused me of being rude when I told him my reasons for not wanting their services was "none of their business". Thankfully, I was able to argue my point of not wanting any more HARASSING calls and was able to get a specific time frame for my do not call request to hit their computer. So far, no calls. Whew! It's like getting sucked into quicksand! Thank you, thank you for your posts! J

In order to get your money back, you have to send them a certified registered letter in the mail. Continental is the worst place that you can buy a warranty. They say whatever they have to in order to make the sale. They push their hardest to get it in one phone call, once you hang up, wheather you bought or not they could care less about you. They ruin the reputations of the warranty companies that they represent. Like Royal Administration Services, they are a great company but the idiots at Continental mislead the consumer by saying that everything is covered when it is not true. Any consumer should know that if someone is in that much of a hurry to get their money and will not take the time to show a contract first or educate the consumer with the details of exactly what they are buying they need to hang up the phone immediatley. Just to save the consumers that read this post before buying from Continental, I happen to know for a FACT (because I work for a warraty broker that sells their contracts) that Royal Administration Service DOES NOT offer bumper to bumper coverage for any vehicle with more than 60,000 miles on the odometer! Even the bumper to bumper policy does not cover EVERYTHING. There are exclusions. If you research the complaints filed against Royal Administration Services here, you will see that they were all sold to the consumer by an agent that works for Continental. Another one to watch out for his HAL MOSES with AAAuto A.K.A. Auto Advantage, he illegally sells the service shield that is offered by Royal Administration Services. Eventhough they have terminated any and all business with him, people still call in to the company that I work for trying to get us to match quotes that he gave. Theervice shield is only available for vehicles being sold by an authorized dealer. What is he doing with the money he gets from those people? I hope this helps save some people from getting ripped off.

I have a contract with this company as well, but they didn't chare me any higher than they were supposed to. I haven'e had any problems with the vehicle that I have under coverage with them and I make paayments every month to complete the price of the premium. I just wanted to ask, has the company jipped anyone based on their stated coverages. I mean, did anyone have troubles with their vehicle, which were covered and the company gave them the run around? I ask to find out if I am a victim and simply don't know, because I have not come to that point yet.

I went through my bank and file a dispute form and I showed them proof where I was trying to get in touch with the company to get my money back through a letter and also email. My bank got in touch with the company and I did get my money back.

You know what the crazy thing about this whole situation is that they have no remorse about what they did to any of us. We follow their rules, pay their fees, even go as far as emailing them back with all pertinent information and they still treat us as if we are the ones that did something wrong. All any of us want is what we paid for and that's an extended warranty. I feel like companies that do this should not get away with it and be prosecuted to the fullest extent of the law.