0 Updates & Rebuttals Read More About : Continental Who's Who
REVIEW UPDATE: December 10, 2018 : Continental Who’s Who remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Continental Who’s Who is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Continental Who’s Who has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Continental Who’s Who has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Continental Who’s Who remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].
Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Continental Who’s Who for its full commitment to quality customer service.
Ripoff Report's discussions with Continental Who's Who have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Continental Who's Who listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Continental Who's Who has informed us that it's clients success are the heart of the business. As a successful business, Continental Who's Who feels it is critical to listen to its clients and respond properly. By always putting its customers first, Continental Who's Who hopes to maintain a successful enterprise both now and for many years to come. Kyle Madison, Executive Director told us that Continental Who's Who's business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". Kyle says, "We are one of the top networking forums for helping professionals and executives understand their own brands. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world.”
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Continental Who's Who truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.”
Some of the many services offered by The Continental Who's Who are mentioned below.
"No matter who or where your audience is, Continental Who's Who delivers your news announcements in the fastest, most comprehensive and cost-effective way available. Wire distribution is comprised of satellite, land line or Internet delivery directly into information systems of tens of thousands of media outlets worldwide, plus posting on thousands of Web sites that carry member copy, including their media-only Web site, which is accessible by more than 80,000 registered journalists.
The Continental Who's Who Registry of National Business Leaders Hardcover Volume lists thousands of successful individuals in the fields of Business, the Arts and Sciences, Law, Engineering and Government throughout the upper echelon of corporate America with their pertinent data. This is an invaluable reference and networking tool, the ultimate in independent recognition. Provides expanded business information, unavailable elsewhere on all of our respected members.
A new Member appearing in our publication can receive the coveted Continental Who's Who wall plaque, a rich and elegant exhibit inscribed with your name- which also incorporates the Continental Who's Who seal. This distinguished plaque is seen on the walls of the most influential individuals which convey to your existing and potential clients that you are someone with whom they want to do business with.
Continental Who's Who puts you, in the loop by providing an introduction to other achievers in your area of expertise and then offering unique opportunities to interface globally, the ability to meet and network online. Each new member can receive a screen name and pass code to network online and upload photographs and video to their existing online profiles.
More than 1.5 million people pass through Times Square in a day - imagine the power of your image potentially reaching that many consumers! Through CWW's partnerships you can post your image on the Reuters digital billboard in Time Square and a image thumbnail will appear on more than 1,000 websites, including: LA Times, ABC Television affiliates, Yahoo! and Market Watch.
Display of the image on the Reuters digital billboard in Times Square Images are displayed on the billboard during the morning or afternoon rush hours, Monday - Friday.
The story headline is also displayed with the image (up to 100 characters) You receive a screen shot of your image on the billboard (what a powerful visual!) It is a prime location, occupying the entire Southwest corner of Times Square, and it faces traffic!
An image can be anything - a logo, a headshot, a product-in-action shot. With your next press release, include a jpeg file (at least 200 dpi and 9 inches on the longest side) For this special, send us an email and request the Internet Photo Distribution.
CWW's Magazine for High Achieving Business Professionals
Caters to elite business executives and entrepreneurs. We strive to provide professionals with up-to-date information regarding innovative business practices, high-end products, and advice from reliable professional peers.
As fellow members of the professional community, it is our mission to create a forum rich in content which enables our clients to get the most out of their executive experience. Continental Who's Who is proud to serve the diverse needs of our influential client base as well as partner in creating lasting business relationships through our professional network. Continental Who's Who is continuously growing and evolving its practice to serve as an innovative information source for the elite professional community, and we hope that you will join us in our mission.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Ken McCarthy during an onsite inspection held by a third party verification company with no biases toward Continental Who's Who.
Continental Who's Who provides a unique service to businesses and individuals by creating platforms for businesses to network. President Ken McCarthy further explained the vision of the company by stating, "our clients...do business, exchange ideas, and work with each other. We provide the platform for them to do so." The Continental Who's Who registry of clients is available in three different formats: online, hardcover, and CD-ROM. This variety allows for clients to connect, feature their professional reference tool in a public area, as well as access the resources offline.
Leads for Continental Who's Who are obtain through several different venues. Individuals can find their resources on their website, through social networks like Linkedin, as well as word of mouth, "our own clients can refer their individual clients." They also have a research team that focuses their attention on reaching out to potential clients who they believe would be a good fit for their program. Once the initial interest has been made, potential clients will schedule an appointment to go over their biographical information, and well as go over the various programs that they have available to them, "we give them options in terms of if they want to become a participating member, which is a fee based program. If not we also have a basic listing which is free of charge; no cost or obligation on their part.”
CUSTOMER CARE & COMPLAINT RESOLUTION FROM CONTINENTAL WHO’S WHO
During the onsite interview Mr. McCarthy was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. McCarthy explained that occasionally a client will not be satisfied with the outcome of their public biography. When a situation like this arises Mr. McCarthy explained, "it's our job as editors here to work with the client member to give them the opportunity to update their file. So we'll go back to the drawing board and revamp it...we resolve that issue by going back to the drawing board, and send out various write ups for them [the client] to approve." Putting the clients needs first, and ensuring there is various modes of communication has led to positive results for Continental Who's Who.
When asked to comment on complaints posted on Ripoff Report's website Mr. McCarthy explained that the comments on the website had been resolved in some manner, "I've gone through them [comments] with a fine tooth comb, many of the individuals who post issues were resolved with them prior to them even making the posting." Mr. McCarthy ensures future and current clients that Continental Who's Who is a quality business. He offers the rebuttal that often times because of the various companies that also have the words 'who's who' in their title, his company can be lumped in to categories of businesses that he has no relation too that may have poor business practices, "in regard to our company's name the words 'who's who' have become synonymous with individuals achievements…Continental Who’s Who has been established since 1994…we do have competitors who operate under a similar title…those companies I can’t vouch for them, I don’t know how ethical they are, I don’t know their business practices. However, they’ve changed their names multiple times often times creating a black eye for the words ‘who’s who’.” It should be noted that Continental Who's Who has an A+ rating with the BBB.
Continental Who's Who is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. McCarthy stated, " I think it's great that they have the CAP program in place. It gives a company like ours or other organizations the opportunity to remedy any outstanding complaints they have against them. If you close a loophole it can only make the system stronger, and by doing that it keeps everything moving.”
CONTINENTAL WHO’S WHO – MISSION & VISION STATEMENTS
"We are one of the top networking forums for helping professionals and executives understand their own brands. With us, you'll always receive a complex and customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world.”
Mission Statement
The mission of Continental Who's Who's Customer Service function is to always convey a passion for the customer and to consistently deliver the best service experience.
Vision Statement
Delivering Customer Satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer’s expectations
Statement of Work
Customer Service is any activity provided by a Continental Who's Who employee that enhances the ability of a customer to realize the full potential value of a Continental Who's Who product or service before and after the sale is made, thereby leading to Customer Satisfaction and repurchase.
Customer Service Principles
Problem description:
I received an unsolicited phone Call from Continental Who’s Who on 11/20/14 at 10:49 AM. A Sandra Dennis (516-825-5634) called to tell me and my company (LJL) has been nominated to become a member of Continental Who’s Who and she called to congratulate me.
She said before she went further, she needed to confirm some information. She said she needed to ask me some biographical questions to qualify me for this huge honor (AT NOT POINT SHE DID NOT INDICATE THE PHONE CALL WAS BEING RECORDED). I corrected her and told her my business was LJL Seminars and not LJL. After Sandra verified some information she then began her sales pitch and said I qualified to become a Lifetime Platinum Member at $ 849. I immediately told here I was not interested and (1) will not make any commitments until I do my due diligence and check out the website and BBB website.
She said Continental Whos Who has a A+ rating and I indicated I do also. I also said, I have had ZERO complaints since I have been in business for over 23 years and before I agree to do business with someone else, I check them out. She said she could give me a username and password to check out www.continentalwhoswho.com for more information. I also told her I AM NOT agreeing to any membership and I will NOT provide ANY CREDIT CARD information over the phone to someone who called me since I do not know who they are.
She then said is it the money and I said NO. I am NOT agreeing to sign up for anything until I review the information first. Is there any information she can send me and she said I could look at the website. She then said, “if you are not comfortable with the platinum package she could offer me the Gold package for only $ 589. I AGAIN said I am NOT agreeing to any package until I check out the website and BBB site and other sites. She went onto explain why this is an honor and you have to be invited and she needed to send me a form to capture by bio. She said they were associated with Forbes Magazine and CNN and before thre information could be made public she needed to have completed bio for the press release.
I again told her I AM NOT agreeing to purchase anything. She then offered me a 3yr membership for $ 349. I again, said I am NOT AGREEING to any membership and why does she keep asking me. I said she was NOT listening to me. She then offered me again another membership for $ 189. I again said NO,..I need to review information before I make ANY decision. She finally offered me a 1 year introductory offer for only $ 99 and I said I AGAIN do not commit to ANY membership until I do my review. She said the 1 year would only be $ 99 + taxes for a total of $ 108.50 and I said I need to do my review and would get to her at 2:00 PM with my decision. I was in a meeting at 3:03 when she called and left me a message and said she had not heard from me a assumed I was a man of my word and I would honor my agreement. When I heard the message, after leaving my meeting at 3:17 I immediately called Sandra back and told her I completed my review and I was NOT interested in becoming a member.
She asked me why and I told her I had reviewed the BBB website and other websites and did not like what I saw regarding Continential Business practices and she said she also reviews their BBB listing and only saw and she said I should not be looking at blogs for reviews. I told her I did not look at blogs but other review sites and I WAS NOT interested in any member. I also checked out their other other website www.continentalwhoswho.net and did not recognize ANY of the members. I would guess the only people who see this list and those who were tricked into joining this membership. As part of my due diligence, I sent some of these people an email asking them about their experience. The gentlemen at Continental Who’s Who called me before I received any email replies. When I do receive theses replies and have a chance to speak with some of these people, I may amend this complaint.
I did notice that this business is NOT BBB accredited. She tried again to change my mind and I again told her NO. I AM NOT interested. Sandrda ended the call by saying, “Well have a successful career” and we ended the call. About 15 minutes later I received a call from a gentleman (I did not remember his name) and he immediate said, we have a recorded phone call of me agreeing to a membership. When the gentleman called me and again implied I agreed to a membership. I cut him off and told him I DID NOT. He said he has the phone recording and did I want to hear the call played back. I immediately cut him off and told him I DID NOT agree to any membership, I did not care how he was interpreted the phone call with Sandrda and I said I just called and spoke with Sandra and told her I was NOT interested and I did not appreciate the high pressure sales pitch and return phone call and hung up on him.
He said they are a publishing firm and have already incurred costs. My review of the BBB website and other sites, such as this site www.ripoffreport.com showed many other similar experiences from Continental Who’s Who going back to 2010 with similar phone calls. I am so glad I did NOT provide any credit information (as I also never do for any inbound calls), they probably would have charged my credit card. I am filing this complaint before I receive any additional correspondence from them. During my return phone call, I repeatedly told them I WAS NOT interested in any membership. I do not care how Continental Who’s Who wants to imply I agreed to any membership during the unsolicited call, I told them enough times, I need to review information BEFORE making any decision.
I gave them my NO decision very clearly when I called Sandra back. When the gentleman called me and again implied I agreed to a membership. I cut him off and told him I DID NOT. He said he has the phone recording and did I want to hear the call played back. My complaints: (1) The business practices of this company is very deceptive and high pressure and harassing (2) The record calls without telling you they are recording calls and this is against the law since I did NOT give them permission to record my call. (3) I called Sandra back after my review, as promised, and told her that I was NOT interested in the membership and I did not sign anything and did NOT agree to ANY membership level (4) The gentlemen (I think was a senior member of the organization) called me back and threatened that he had a recording where I agreed. I guess my call to Sandra when I explicitly told her I WAS NOT interested was not recorded, but maybe it was since they seem to record all their calls with notifying people.