- Report: #1233904
Complaint Review: Contour Logistics - John DeMarcello - Hatboro Pennsylvania
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Contour Logistics - John DeMarcello
2950 Turnpike Dr #19 Hatboro, 19040 Pennsylvania, USA
Phone:
215-957-9701
Web:
contour-usa.com
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Contour Logistics - John DeMarcello 2950 Turnpike Dr #19 Hatboro, Pennsylvania 19040+1 215-957-9701 Contour destroyed my belongings. Ripped me off with worthless insurance. 2 months late. Hatboro Pennsylvania
DO NOT USE THIS COMPANY - THEY ARE INSURANCE FRAUDSTERS!
We used contour for our move from Boston MA, to London UK in 2014 - 15. In the process they damaged and destroyed almost all of our belongings. 2 large musical instruments were stolen en route.
When we received them (2 and half months late) in London the warehouse staff and us were appalled at the condition of our items.
We proceeded to file insurance claims, however the purchased insurance through Contour stated we were fully covered for all loss and damage to owner packed items, however they omitted several pages of the policy during the sales process that state owner packed items are not covered. We have found out that we are not to be covered for anything. This is the case even though we have it writing that they would cover us from more than 2 members of Contour's staff.
Throughout the process they have stalled us for time, lied to us, and we are now in the process of suing them in Small Claims in PA, as they have refused to sort out our claim.
They do not care about their customers, and I would urge all in the position of moving or logistics to avoid this company at all costs.
