Complaint Review: Contractors Choice Lighting - Chatworth California

They screw up my order, sent me some other company invoice. I had asked that is imperative that I receive from order on Friday. Since they have waisted a day by messing up the invoice, I asked them to honor they agreement and pay for the difference between the three day shipping and the two days shipping. This is where it got interesting, they immediately told me that they are laughing at this proposition, then when I got frustrated, they threatening me that they will charge my card, will not send me the goods and give my credit card number on the internet and hang up the phone on me. They are very RUDE and unprofessional. I called my credit card company to alert them. The guy's name at CCL is "Will", he is arrogant and un-professional.

Warranties / Guarantees: All brass and copper materials are guaranteed to be resistant against material corrosion and rust for the for the life of the unit. Finish, color, powder coating, on any fixture, whether made out of Brass, Aluminum or any type of material are only covered for one year. However, premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures claimed before the one year period or after will not be covered if it is determined that the fixture was exposed to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow. Premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures that was not caused by exposer to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow will be refinshed by us at no charge to customer. However customer must pay for all shipping expenses which means shipping these items back to us for refinishing and customer must pay the cost of shipping the refinished unit back to the customer's location. Aluminum or any non-brass or non-copper or non-composite material will only be covered against rust and not corrosion or any other damage for one year from date of purchase as aluminum will eventually corrode. Plastic,Glass or Acrylic components, Lamps, Sockets, Wires, Wiring, and any non brass or non copper components are also not covered under the lifetime guaranteeNot responsible for any labor fees. Not responsible for any use or misuse of any item not installed by a licensed electrical contractor. All guarantees are non transferable, except for our VIP (Value Increase of Property) Certificate. Items we buy from other manufacturers will be warranteed by us for only 1 year and the factory will honor the balance of the warranty period. We do not warranty bulbs due their volatility, meaning if they are damaged or defective. We also do not guarantee the life span of bulbs no matter what is listed on our website or any printed materials. However, we will replace a bulb if it prematurely goes out within 30 days only if the customer agrees to pay shipping costs for the replacement bulb. Defective returns (if under warranty) must have an approval number, otherwise we will refuse delivery. Customer must request the proper return form to receive an approval number and instructions. Once received by us they will be inspected to determine if they were damaged by the customer or originally defective. If we determine that they were originally defective, we will reimburse the customer their shipping expense (customer will have to provide us with an original shipping receipt) and we will return the replacement items (we do not refund defective items, we will ONLY replace or repair them) at our cost. We are not responsible for any labor charges that may be incurred for any reason. For any wiring defects, we are not responsible to replace the entire fixture, but instead ONLY the socket. For any damages or defects we are only resposible to replace the damaged or defective part only and not the entire unit if the part only is all that is defective or damaged. Sockets are covered for 1 year. We will cover the cost of shipping for the first 30 days. However, after 30 days, the customer is responsible for shipping costs. We will honor our warranties on any defective item(s). We warranty ballasts, transformers, emergency & exit lighting for only 1 year after invoice date unless there is another warranty posted on that particular item. Please Note this policy on our transformers, ballasts, Monorail Kits & Dual Track Kits, any and all Track Lighting Heads, as well as all our Wiring Devices which include our Switches, Plugs, GFI's, Dimmers, Wall Plates, etc. and our part numbers PA4TFL, PABTF, PSPL13 & PSPL26: We will replace these items at no charge if it is still under warranty, but customer must pay for all shipping expenses which means shipping these items back to us should these items need replacement or repair within the Posted Warranty Period for that particular item and customer must pay the cost of shipping the repaired or replaced unit back to the customer's location. We apologize that we cannot cover shipping expenses on these items due to the extremely low profit margin on these items and the fact that we don't cushion the price on these items like other companies do to cover these unforseeable shipping costs. Remember this is only for transformers, ballasts, Monorail Kits & Dual Track Kits, any and all Track Lighting Heads, as well as all our Wiring Devices which include our Switches, Plugs, GFI's, Dimmers, Wall Plates, etc. and our part numbers PA4TFL, PABTF, PSPL13 & PSPL26. If your product is defective or damaged and is still under warranty, click here for our Online Claim Form. Any and All claims will ONLY be accepted via this claim form and will NOT be accepted via email, phone or fax. Any and All items that are approved for return for any reason must have an RGA number, otherwise we will refuse delivery. In order to receive this number, you must first fill out our online claim form. We are NOT responsible for any orders or packages NOT signed for or left at your door. All terms & conditions are subject to change without prior notice. All of the above terms supercede any and all previous terms in our catalogs. Due to the printing, scanning, reproduction process, your monitor quality, monitor settings, video card type & settings, etc., colors/finishes/lenses shown on our website and/or catalog(s) will not be identical to the actual finish/lenses you receive. Unfortunately this is beyond our control. Dispute Resolution: In the event the account is turned over for collection, customer agrees to pay any and all collection costs incurred to collect the unpaid balance with the legally allowed interest and penalaties. Customer also agrees that The Santa Clarita Courthouse in Santa Clarita, California shall be the appropriate venue for any instituted legal action. Customer waives right to jury trial and consents to the long arm jurisdiction of the court. Reasonable attorney's fees shall be awarded. Cancellations: Any orders that are cancelled, not accepted, undeliverable by our carrier or refused after shipment are subject to a 30% restocking fee, shipping fees we incurred and any shipping damages should they occur and all other terms apply. Orders cancelled before we ship will be refunded minus a 8% administration fee, that is if they are cancelled within 24 business hours after they are placed. Orders cancelled after 24 hours that have not shipped will be charged a 15% administration and handling fee because they have either went into production or have been processed and materials order for. Cancellations must be phoned in and you must speak to our customer service department at 800-865-7221. The cancellation or change can NOT e-mailed. Any and all items in our catalog and on our website that begin with the product code letters XP (example XPH061) can only be cancelled or changed in any manner within 48 hours after you place your order with us. After 48 hours, if the item has not shipped, you will be responsible for a 40% restocking fee. If the item has shipped, our terms of sale posted above apply (ie. they are non-returnable and non-exchangeable). We are NOT responsible for any orders or packages NOT signed for or left at your door

Warranties / Guarantees: All brass and copper materials are guaranteed to be resistant against material corrosion and rust for the for the life of the unit. Finish, color, powder coating, on any fixture, whether made out of Brass, Aluminum or any type of material are only covered for one year. However, premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures claimed before the one year period or after will not be covered if it is determined that the fixture was exposed to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow. Premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures that was not caused by exposer to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow will be refinshed by us at no charge to customer. However customer must pay for all shipping expenses which means shipping these items back to us for refinishing and customer must pay the cost of shipping the refinished unit back to the customer's location. Aluminum or any non-brass or non-copper or non-composite material will only be covered against rust and not corrosion or any other damage for one year from date of purchase as aluminum will eventually corrode. Plastic,Glass or Acrylic components, Lamps, Sockets, Wires, Wiring, and any non brass or non copper components are also not covered under the lifetime guaranteeNot responsible for any labor fees. Not responsible for any use or misuse of any item not installed by a licensed electrical contractor. All guarantees are non transferable, except for our VIP (Value Increase of Property) Certificate. Items we buy from other manufacturers will be warranteed by us for only 1 year and the factory will honor the balance of the warranty period. We do not warranty bulbs due their volatility, meaning if they are damaged or defective. We also do not guarantee the life span of bulbs no matter what is listed on our website or any printed materials. However, we will replace a bulb if it prematurely goes out within 30 days only if the customer agrees to pay shipping costs for the replacement bulb. Defective returns (if under warranty) must have an approval number, otherwise we will refuse delivery. Customer must request the proper return form to receive an approval number and instructions. Once received by us they will be inspected to determine if they were damaged by the customer or originally defective. If we determine that they were originally defective, we will reimburse the customer their shipping expense (customer will have to provide us with an original shipping receipt) and we will return the replacement items (we do not refund defective items, we will ONLY replace or repair them) at our cost. We are not responsible for any labor charges that may be incurred for any reason. For any wiring defects, we are not responsible to replace the entire fixture, but instead ONLY the socket. For any damages or defects we are only resposible to replace the damaged or defective part only and not the entire unit if the part only is all that is defective or damaged. Sockets are covered for 1 year. We will cover the cost of shipping for the first 30 days. However, after 30 days, the customer is responsible for shipping costs. We will honor our warranties on any defective item(s). We warranty ballasts, transformers, emergency & exit lighting for only 1 year after invoice date unless there is another warranty posted on that particular item. Please Note this policy on our transformers, ballasts, Monorail Kits & Dual Track Kits, any and all Track Lighting Heads, as well as all our Wiring Devices which include our Switches, Plugs, GFI's, Dimmers, Wall Plates, etc. and our part numbers PA4TFL, PABTF, PSPL13 & PSPL26: We will replace these items at no charge if it is still under warranty, but customer must pay for all shipping expenses which means shipping these items back to us should these items need replacement or repair within the Posted Warranty Period for that particular item and customer must pay the cost of shipping the repaired or replaced unit back to the customer's location. We apologize that we cannot cover shipping expenses on these items due to the extremely low profit margin on these items and the fact that we don't cushion the price on these items like other companies do to cover these unforseeable shipping costs. Remember this is only for transformers, ballasts, Monorail Kits & Dual Track Kits, any and all Track Lighting Heads, as well as all our Wiring Devices which include our Switches, Plugs, GFI's, Dimmers, Wall Plates, etc. and our part numbers PA4TFL, PABTF, PSPL13 & PSPL26. If your product is defective or damaged and is still under warranty, click here for our Online Claim Form. Any and All claims will ONLY be accepted via this claim form and will NOT be accepted via email, phone or fax. Any and All items that are approved for return for any reason must have an RGA number, otherwise we will refuse delivery. In order to receive this number, you must first fill out our online claim form. We are NOT responsible for any orders or packages NOT signed for or left at your door. All terms & conditions are subject to change without prior notice. All of the above terms supercede any and all previous terms in our catalogs. Due to the printing, scanning, reproduction process, your monitor quality, monitor settings, video card type & settings, etc., colors/finishes/lenses shown on our website and/or catalog(s) will not be identical to the actual finish/lenses you receive. Unfortunately this is beyond our control. Dispute Resolution: In the event the account is turned over for collection, customer agrees to pay any and all collection costs incurred to collect the unpaid balance with the legally allowed interest and penalaties. Customer also agrees that The Santa Clarita Courthouse in Santa Clarita, California shall be the appropriate venue for any instituted legal action. Customer waives right to jury trial and consents to the long arm jurisdiction of the court. Reasonable attorney's fees shall be awarded. Cancellations: Any orders that are cancelled, not accepted, undeliverable by our carrier or refused after shipment are subject to a 30% restocking fee, shipping fees we incurred and any shipping damages should they occur and all other terms apply. Orders cancelled before we ship will be refunded minus a 8% administration fee, that is if they are cancelled within 24 business hours after they are placed. Orders cancelled after 24 hours that have not shipped will be charged a 15% administration and handling fee because they have either went into production or have been processed and materials order for. Cancellations must be phoned in and you must speak to our customer service department at 800-865-7221. The cancellation or change can NOT e-mailed. Any and all items in our catalog and on our website that begin with the product code letters XP (example XPH061) can only be cancelled or changed in any manner within 48 hours after you place your order with us. After 48 hours, if the item has not shipped, you will be responsible for a 40% restocking fee. If the item has shipped, our terms of sale posted above apply (ie. they are non-returnable and non-exchangeable). We are NOT responsible for any orders or packages NOT signed for or left at your door

Warranties / Guarantees: All brass and copper materials are guaranteed to be resistant against material corrosion and rust for the for the life of the unit. Finish, color, powder coating, on any fixture, whether made out of Brass, Aluminum or any type of material are only covered for one year. However, premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures claimed before the one year period or after will not be covered if it is determined that the fixture was exposed to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow. Premature (meaning before the one year period) discoloration, oxidizing, chipping, scratches, peeling, pitting, cracking, bubbling of finish on any of our fixtures that was not caused by exposer to harsh conditions, scratched or damaged physically, abuse, or incorrect installation, no up-keep, extreme heat/sunlight, hard/harsh water, damaged caused by wind, rain or snow will be refinshed by us at no charge to customer. However customer must pay for all shipping expenses which means shipping these items back to us for refinishing and customer must pay the cost of shipping the refinished unit back to the customer's location. Aluminum or any non-brass or non-copper or non-composite material will only be covered against rust and not corrosion or any other damage for one year from date of purchase as aluminum will eventually corrode. Plastic,Glass or Acrylic components, Lamps, Sockets, Wires, Wiring, and any non brass or non copper components are also not covered under the lifetime guaranteeNot responsible for any labor fees. Not responsible for any use or misuse of any item not installed by a licensed electrical contractor. All guarantees are non transferable, except for our VIP (Value Increase of Property) Certificate. Items we buy from other manufacturers will be warranteed by us for only 1 year and the factory will honor the balance of the warranty period. We do not warranty bulbs due their volatility, meaning if they are damaged or defective. We also do not guarantee the life span of bulbs no matter what is listed on our website or any printed materials. However, we will replace a bulb if it prematurely goes out within 30 days only if the customer agrees to pay shipping costs for the replacement bulb. Defective returns (if under warranty) must have an approval number, otherwise we will refuse delivery. Customer must request the proper return form to receive an approval number and instructions. Once received by us they will be inspected to determine if they were damaged by the customer or originally defective. If we determine that they were originally defective, we will reimburse the customer their shipping expense (customer will have to provide us with an original shipping receipt) and we will return the replacement items (we do not refund defective items, we will ONLY replace or repair them) at our cost. We are not responsible for any labor charges that may be incurred for any reason. For any wiring defects, we are not responsible to replace the entire fixture, but instead ONLY the socket. For any damages or defects we are only resposible to replace the damaged or defective part only and not the entire unit if the part only is all that is defective or damaged. Sockets are covered for 1 year. We will cover the cost of shipping for the first 30 days. However, after 30 days, the customer is responsible for shipping costs. We will honor our warranties on any defective item(s). We warranty ballasts, transformers, emergency & exit lighting for only 1 year after invoice date unless there is another warranty posted on that particular item. Please Note this policy on our transformers, ballasts, Monorail Kits & Dual Track Kits, any and all Track Lighting Heads, as well as all our Wiring Devices which include our Switches, Plugs, GFI's, Dimmers, Wall Plates, etc. and our part numbers PA4TFL, PABTF, PSPL13 & PSPL26: We will replace these items at no charge if it is still under warranty, but customer must pay for all shipping expenses which means shipping these items back to us should these items need replacement or repair within the Posted Warranty Period for that particular item and customer must pay the cost of shipping the repaired or replaced unit back to the customer's location. We apologize that we cannot cover shipping expenses on these items due to the extremely low profit margin on these items and the fact that we don't cushion the price on these items like other companies do to cover these unforseeable shipping costs. Remember this is only for transformers, ballasts, Monorail Kits & Dual Track Kits, any and all Track Lighting Heads, as well as all our Wiring Devices which include our Switches, Plugs, GFI's, Dimmers, Wall Plates, etc. and our part numbers PA4TFL, PABTF, PSPL13 & PSPL26. If your product is defective or damaged and is still under warranty, click here for our Online Claim Form. Any and All claims will ONLY be accepted via this claim form and will NOT be accepted via email, phone or fax. Any and All items that are approved for return for any reason must have an RGA number, otherwise we will refuse delivery. In order to receive this number, you must first fill out our online claim form. We are NOT responsible for any orders or packages NOT signed for or left at your door. All terms & conditions are subject to change without prior notice. All of the above terms supercede any and all previous terms in our catalogs. Due to the printing, scanning, reproduction process, your monitor quality, monitor settings, video card type & settings, etc., colors/finishes/lenses shown on our website and/or catalog(s) will not be identical to the actual finish/lenses you receive. Unfortunately this is beyond our control. Dispute Resolution: In the event the account is turned over for collection, customer agrees to pay any and all collection costs incurred to collect the unpaid balance with the legally allowed interest and penalaties. Customer also agrees that The Santa Clarita Courthouse in Santa Clarita, California shall be the appropriate venue for any instituted legal action. Customer waives right to jury trial and consents to the long arm jurisdiction of the court. Reasonable attorney's fees shall be awarded. Cancellations: Any orders that are cancelled, not accepted, undeliverable by our carrier or refused after shipment are subject to a 30% restocking fee, shipping fees we incurred and any shipping damages should they occur and all other terms apply. Orders cancelled before we ship will be refunded minus a 8% administration fee, that is if they are cancelled within 24 business hours after they are placed. Orders cancelled after 24 hours that have not shipped will be charged a 15% administration and handling fee because they have either went into production or have been processed and materials order for. Cancellations must be phoned in and you must speak to our customer service department at 800-865-7221. The cancellation or change can NOT e-mailed. Any and all items in our catalog and on our website that begin with the product code letters XP (example XPH061) can only be cancelled or changed in any manner within 48 hours after you place your order with us. After 48 hours, if the item has not shipped, you will be responsible for a 40% restocking fee. If the item has shipped, our terms of sale posted above apply (ie. they are non-returnable and non-exchangeable). We are NOT responsible for any orders or packages NOT signed for or left at your door

I will be posting the disclaimers sent to me by Contactors Choice Lighting. I will post the information in exact verbatum as it was sent to me by the company. This will effectively allow All consumers to be apprised of exactly what the disclaimers say and mean. This will be very helpful to those who research this company prior to enetering into a transaction.

To all concerned: I own a large Commercial Lighting Company. We have been in business for over twenty years. We buy from over 1000 legitimate suppliers. I have visited this site intending on buying exterior step lighting fixtures. According to the product description(s) evading to express written and/or implied warranties and specific lifetime warranties, as well as descriptions of high quality powdercoating finshes and quality products I was interested in buying the products. When I called the company to place an order I immediately sensed problems with the company's professional manner. There was excessive hold time, and I talked to several different individuals. One young lady was very rude and sarcastic. Her behavior was much in kind with Seinfeld's n**i soup kitchen. Even so I continued my inquiry asking for a sample of the product. Even willing to pay for the sample. I was advised NO samples were available and I Must buy a minimum of $100.00. Even so I decided I would buy the minimum order and treat the product as sample(s). I placed the order and was told I must get a two page fax, sign both faxes and fax back to the company. When I receieved the faxes I was astounded and perplexed to find several hundred words articulating disclaimers basicly in legal jargon describing any/all warranty null/void. Any problems with the product result in NO REFUND, the consumer MUST pay all shipping both ways on all returns with huge restocking percentiles, NO RETURN FOR REFUND. Exchange ONLY with additional restocking fees and warranty disclaimers. The verbage specific to disclaiming any all warranty written or implied. Any further problems must be resolved in court in California in the company's venue only. By signing these forms and faxing them the consumer signs away any/all rights to warranty and/or reasonable refund if not satisfied with the product. I contacted the Better Business Bureau and sure enough they have an F rating. The worst rating they could have. Dozens of complaints. The BBB also states the company refuses correspondence from the BBB. I contacted the company again advising that I was going to pursue an investigation about their questionable business practices. The owner of the company replied that he has been sued many, many times and always wins. Further told me that he would sue me for slander and that he could use a new beach house but doubted I had that kind of money. My intent is not slander. I want the consumer to be advised that this company is selling a product you are forced to buy and keep a minimum of $100.00 per transaction. I am sure there are more significant purchases that have been a disappointment as well. If a company is selling quality products and are willing to stand behind them they would be willing to provide/sell samples in gaining a trust in their customers. This company is at best questionable in it's business practices. BUYER BEWARE.

Dear Sir/Madam Our terms of sale make it clear that outdoor items are hand made per order and are non returnable unless defective. Our web site also makes it clear that colors photographed are impossible and can not match actual items reeived, for many reasons, such as your monitor settings, scanning and photo reproduction process. This customer and all customers must agree to these terms before buying otherwise the order will not be processed. This customer agreed and when they called to return the items we agreed to waive the non return policy and charge a restocking fee which is also posted on the same terms of sale that this customer agreed to. The customer wrote us a letter in his own hand writing and signed this letter agreeing to the restocking fee. We truly helped and went out of our way for this customer. Which is why we are shocked at this complaint. We did everything the customer asked us to do.