Complaint Review: Contractors Choice Lighting - Valencia California

Details of my awful experience with CCL are available below, but suffice to say that CCL:

-Provided defective product

-Made numerous commitments to replace the defective product

-Delivered on none of its commitments

-Resorted to accusing me of fraud for disputing the charge with American Express

-Ultimately turned my account over to a collection agency

-Pinched me for $225 in order to make them go away

Very simple suggestion, unless you are accustomed to deplorable service, rude treatment and are interested in parting with you money without anything of value in return, I would strongly question doing business with this company.

March 13, 2006 Customer placed initial order with CCL for merchandise totaling $215.34.

March 21, 2006 Initial CCL order received by customer.

March 23, 2006 Customer notified CCL of faulty product within the shipment. CCL committed to researching problem, resolving and contacting customer.

March 24, 2006 Customer again contacted CCL, as customer had not been contacted as promised. CCL committed to resolving the week of March 27, 2006.

March 31, 2006 Customer again contacted CCL, as no contact had been initiated by CCL. CCL assured customer that the problem was being handled and that customer would be contacted on April 3, 2006.

April 3, 2006 Customer again contacted CCL and was told that the product in the warehouse was being inspected to confirm that the customer would not receive faulty product upon receiving replacement goods. At that time, customer agreed to await shipment of replacement product and also placed an order for an additional $137.94 in products from CCL.

April 10, 2006 Customer again contacted CCL to inquire as to the shipment ETA for the replacement of the faulty product and was then notified by CCL that due to the time that had passed from order date until April 10, 2006, CCL would not take any action to replace or repair the faulty product. Customer notified CCL that American Express (payment method) would be notified of the situation, that the American Express charge would be disputed and customer notified CCL that customer would gladly return the shipment of faulty product. Customer also cancelled order dated April 3, 2006.

May 1, 2006 Customer received 2nd order for product valued at $137.94. Customer notified CCL of receipt of previously cancelled order and offered to return both the faulty product and the previously canceled order for full credit.

June 9, 2006 Customer responded to a voice mail message from CCL's Bob Davis again offering to return the faulty product and previously cancelled order.

June 14, 2006 Customer returned both the faulty product and product that was shipped after order cancellation to CCL in Valencia, California. CCL elected to decline receipt of shipment.

July 22, 2006 Customer received confirmation from American Express that the credit requested in the amount of $137.94 was indeed justified and reversed the previously disputed charge.

August 22, 2006 Customer received confirmation from American Express that the credit requested in the amount of $215.34 was indeed justified and reversed the previously disputed charge.

August 28, 2006 Customer contacted CCL, confirmed American Express findings and again offered to return both the faulty product and the product that was shipped long after order cancellation.

September 23, 2006 Customer was contacted by Sterling & King, a debt collection agency, with requests for clarification regarding the dispute.

October 16, 2006 - Based on advice from legal council, customer paid Sterling & King $225.75 to avoid lengthy legal process and additional legal fees.

Tim

Springboro, Ohio
U.S.A.