- Report: #1326792
Complaint Review: Convergent Outsourcing - New York
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Convergent Outsourcing
New York, USA
Phone:
718-569-5157
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Convergent Outsourcing Chris Green Calling for my mother and refusing to give details, Calling constantly New York New York
Thi agency has been calling my mother on my home phone. It never gives the name. When I called back to find out the problem. They would not give me the name until I kept insisting. Chris Green, one of the operators, insisted they had to speak to her. By the way, In their message left on the voice mail, they said to pay the amount in the letter they sent. After calling and calling I finally got the supervisor who claimed I was harrassing them. They weren't going to tell me anything, just put my mother on the phone. How they got my number and my mother's name, they wouldn't tell me. Just askd if I wanted my number off their list. I looked up the number and the address is the 1 train station in Manhattan. Please get these people for elder abuse
1 Updates & Rebuttals
Convergent Outsourcing, Inc.
Renton,Washington,
USA
Learn more about Convergent on their website
#2UPDATE Employee
Mon, September 12, 2016
It can be frustrating when dealing with debt collection agencies. They are required to follow both state and federal laws that are meant to protect the consumer but in some situations they may be less than helpful. It sounds like that is the experince you had with Convergent. Unfortuantely, a debt collection agency cannot talk with anyone other than the consumer, their attorney, or guardian without the consumer's consent. This protects the consumer from others finding out about a debt or potentially someone stealing their personal infomation. That was why you were asked to have your mother get on the phone. Without her consent they cannot talk to you. You can learn more about the rights of consumers on Convergent's website at http://www.convergentusa.com/outsourcing/question/list. Please feel free to call us at 800-444-8485 if you have any other questions.
