- Report: #889955
Complaint Review: Coolhandle hosting - Internet
Reported By:
Richmond VA -
Richmond, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Coolhandle hosting
Internet, United States of America
Phone:
1-866-200-2828
Web:
http ; www.coolhandle.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Coolhandle hosting Coolhandle Hosting Refused to refund $262.80 I paid on March ,31 for website /domain name never used . Internet
*UPDATE Employee: We Want to Help!
*Author of original report: refused to response to company
*Author of original report: refused to response to me
*UPDATE Employee: We have tired to reach you
*Author of original report: know email or offer
*UPDATE Employee: Please contact me for further help.
*General Comment: same o, same o. my present situation very similar
*REBUTTAL Owner of company: Rip Off- Fraud and theft
On March 31 ,2012 I ordered a domain name from coolhandle to setup my moble money company offer free website with them will I didnt think about this $14.95 year will as I was checking my credit card report on line I noticed there was a charge for $262.80 for two yrs from coolhandle I call them about this and guy told me to go to the website and put in cancellation and there would get back to me in timely matter . I keep senting emails to them no one got back to me .Only response please reply to ticket number or sorry to here you want to cancel this has been two month on waiting for a refund /cancellation .Can call this company and talk a person about the credit card charges it only emails only that money was for bills in my home
8 Updates & Rebuttals
HORST
WAUSAU,Wisconsin,
USA
Rip Off- Fraud and theft
#2REBUTTAL Owner of company
Wed, July 22, 2015
Pay back the amount you stole from may account or I will be on you like fies on ****, got it!
Don'tgive me the run around! You are problem people and will be done away with. Horst
pocoloco
WAUSAU,Wisconsin,
USA
same o, same o. my present situation very similar
#3General Comment
Sun, June 21, 2015
I have a similar problem with this company. They call themselves "collhandle professional web hosting". I call them unprofessional ripoff artists and I will carry this as far as I can. To make it short, I most recently received a notification from my credit card provider that on 6/18/15 $286.61 had been taken from my account. Upon investigating further and looking at the internal logging of my account with coolhandle, I found that I had been billed prior for other things. To make a long story short, I have never signed any documents or agreed for them to rip off my account. Secondly, I question how they got a hold of my credit card to begin with. I believe there is a fraud between online internet business firms and their association with coolhandle.com
They are fraudsters and thieves. I just want a document showing that I had signed given the permission for coolhandle to host my upcoming website. I do not know the company and have never doe business with "coolhandle".
Adam R.
Los Angeles,California,
United States of America
Please contact me for further help.
#4UPDATE Employee
Thu, June 07, 2012
We have sent emails to the address that is on your account. If you are not receiving them, please email me at [email protected] and I will reply there.
Thanks,
Adam R.
Richmond VA
Richmond,Virginia,
United States of America
know email or offer
#5Author of original report
Thu, June 07, 2012
Haven't receive any email from you on may 30 or June 1 ,not my email address Adam and sure know know your company has than ?
Adam R.
Los Angeles,California,
United States of America
We have tired to reach you
#6UPDATE Employee
Wed, June 06, 2012
Christine,
We sent you an email on May 30, 2012 and June 1, 2012. We have yet to receive a response to our emails. I will forward you our response one more time. Please read and respond to our offer.
Thanks,
Adam R.
Richmond VA
Richmond,Virginia,
United States of America
refused to response to me
#7Author of original report
Wed, June 06, 2012
Here Gave them domain name and still haven't hear anything about refund my money back yet? the website was suppose to be free domain name what was paid for$14.95 yr not $262.80 there still don't understand the money is a big matter what can be done about this company sure there be able play with people
Richmond VA
Richmond,Virginia,
United States of America
refused to response to company
#8Author of original report
Thu, May 31, 2012
the domain name bootieweb why now you want to help it looks like the only thing you company need to do reread your money back guarantee policy and to put extra dept there for only refund and billing dept not just support
Adam R.
Los Angeles,California,
United States of America
We Want to Help!
#9UPDATE Employee
Wed, May 30, 2012
To the Author:
We would like to help resolve your problem but unfortunately you did not leave any identifying information in your complaint. The best piece of identifying information is the domain name on your account. You can either provide this information here or send the information to [email protected]. We look forward to your response and the opportunity to resolve your issue.
Regards,
Adam R.
