- Report: #1179442
Complaint Review: CoolHandle Hosting - Internet
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Author Not Confirmed
Why?
CoolHandle Hosting
Internet, USA
Phone:
1.8662002828
Web:
http://www.coolhandle.com/
Categories:
Business Rating:
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CoolHandle Hosting webhosting with no refund Los Angelos Internet
I requested hosting from this company as part of a package called 2KADay System. As I went futher with looking at the system, I decided that due to the lack of support and low quality, I would not continue with the product.
I contacted CoolHandle 8 days after the original order and followed their cancellation procedure.
On the home page of their website there is a link to a Money back guarentee and as part of their advertisement they state that they offer 100% Satisfaction Guarentee.
After submitting the cancellation request I received an automated response stating:
One of our agents will get back to you as soon as possible.
I submitted an additional request on the 10 days later - which once again just gave me the automated response.
12 days after the original cancellation request, I contacted them again via phone and was told that I would receive an email within 24 hours with further details.
It is now 16 days after the cancellation request - after another phone call, I receive an email stating the following:
We noticed that you still have a large portion of time remaining on this service. Unfortunately, we cannot offer you any full or partial refund based on our Terms of Service
Although we cannot offer you a refund, you may opt to receive a credit toward another service we offer. Please let us know if you are interested and we will be happy to assist you.
For details about our terms of service, please visit coolhandle.com/company/legal/terms-of-service/
Please let us know if you still would like us to terminate your account. If we do not hear back from you, we will consider that you would like to continue this service.
Thank you for your understanding,
Adam R.
Cool Handle
I would like to use this opportunity to warn any other potential customers.
