- Report: #1089230
Complaint Review: Cooper Vision - El Paso Texas
-
Author Not Confirmed
Why?
Cooper Vision
El Paso, 88513-0002 Texas, USA
Phone:
877-215-7599
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cooper Vision not accepting Dr provided receipts as proof of examination just to deny rebate El Paso Texas
The departmet store inw which I purchased contact lenses sold me on purchasing an entire year for two children because of the rebate that was being offered by Cooper Vision. So against my better judgement I forked over the money to purchase numerous boxes of contact lenses.
The sales associate told me it woudl be easy to request. Needless to say when I got home and read the requirments ONLINE, I knew it was going to be a very difficult thing to do and the chances of them honoring the cliam was going to be slim, just becaue of what they REQUIRE in order to obtain a refund.
As I suspected my claim was denied because of the reciepts that the Dr's office that is attached to the department store chain that offers the rebate were not exactly a line by line detailed reciept that has the exact verbage that they require in order to approve the rebate. I supplied them with 2 types, both showing the date and the payment for the exam and they still refused that as a proper reciept. They deny trying to justify the refusal to pay,they say the denial is a legitamate techinicality. That is hogwash
