Ken
Wakefield,#2Consumer Comment
Fri, June 20, 2003
It sounds to me like the shipper probably communicated his needs to the salesperson, who then failed to properly communicate this back to his office. Every reputable moving company (and yes, North American is certainly reputable) has certain guidelines for delivery, which vary depending on distance of the move and size of the move... the driver can't be held accountable here. Sole responsibility for confirming dates is with Cor-o-van in this instance. For consumers that are out there reading this, when you move through a moving company, request from your salesman (or move coordinator) IN WRITING ON COMPANY LETTERHEAD a confirmation of all pertinent information, including pack/load dates and agreed upon delivery window as soon as you sign your contract/order for service. This heads of problems like this well in advance. Had this customer done this, they would be able to hold Cor-o-van responsible for this extra charge... without it, it's simply a game of "he said, she said".
Kevin
Poway,#3UPDATE Employee
Thu, June 19, 2003
Mr. Anderson signed an agreement to accept delivery between February 23 and March 5, 2003. When the Driver attempted delivery during the agreed-upon dates, Mr. Anderson and his new residence were not available to accept delivery. The Driver had another shipment to load the next day and it would have been unfair to not show up at that Client's home because of Mr. Anderson's problem. Therefore, the shipment was placed in storage at the local North American Van Lines Agent. That agent delivered the shipment when Mr. Anderson was ready and applied a sizeable discount to try to mitigate the pain. Mr. Anderson has chosen to publicize this unfortunate situation with this site and other organizations but the fact is: he signed the contract and HE failed to honor it. That cost him some extra money. As a way for others to prevent this, make certain that your new residence will be ready before the Mover loads your things. Kevin Donohue, Sales Manager