Complaint Review: Corbetts Auto - Cherryville North Carolina

continued efforts to communicate with this " shop " went with no results. an investigation was ordered and a 30 page report has been filed by a private investigator, who interviewed these individuals, saw and took pictures of the cars " outside in the weeds uncovered and untouched " signed statements from the the transport company, who was instructed to " get the cars out of their " based on this report witness to the work that was not done on cars recovered during investigation, and countless parts that were delivered by this same transport company, once inventory was completed, are documented missing statements and calls from " clients " referred to them, alerting us of the ongoing issues they have been contacted several times by an attourney regarding settlement. any effort to rethink the rebutal and make good on the thousands of dollars worth of missing parts and check for car un lawfully kept, will be considered and warning to other unsuspecting individuals will be removed from this and other sights. 1 ) 20 wheels and tires ( from the original 40 sets of wheels and 20 tires ) GONE 2 ) complete black deluxe interior from 69 camaro ( all seats and panels ) and new covers / carpet / headliner and panels GONE 3 ) complete 1969 hide away headlight conversion kit NEW IN BOX GONE 4 ) compelte interior replacement covers / carpet / headliner / panels for 1967 camaro GONE 5 ) case of new am / fm adjustable shaft classic car radios GONE 6 ) aluminum hi rises, 4 barrel carbs, muncie 4 spd, new aluminum valve covers, boxes of chrome GM dress up parts, door handles, trim pieces, carpet sets and interior sets, all new in boxes delivered to this location, countless parts $ $ $ $ GONE 7 ) PLUS a $10,000 check for a 1970 SS car sold to a customer in California that was kept by this company BUYERS BEWARE all restoration shops are not alike !

We went back and forth as to how to reply to these grossly false accusations. Our final decision was to let the facts speak for themselves. This report is a little vague, so below is a little back ground information.

This report was filed by a past customer. He contacted us in March of 2005 wanting assistance in partially restoring 13 Camaros so that they would be easier to sell. We did a small amount of work to about 5 cars, helped him sale 4 cars and securely stored all of the cars and parts for him for nearly 12 months. He became frustrated with us when we would not lie to potential buyers about the true condition of the cars and we refused to do patch-up work to hide damage. Soon after he found someone that would give him $200 paint jobs and moved the cars from our shop and we had not heard anything from him since September of 2006 until a few days ago (10-1-07).

We invite any customer to look over our web site http://www.corbettsauto.com/ which clearly shows the stages of our restorations and how meticulous we are. Our shop is always open for an in person visit where you can see many different projects in various stages of completion. And finally if you are serious about having us work on your car we will provide you with references of both past and current customers. We document all restorations including the cars we did for this customer, which we are also happy to make available to anyone who asks.

Now to address the accusations:

(1) Billing for work never done Invoices are generated weekly using QuickBooks, all charges include detailed descriptions and when feasible backed up with photographic documentation. If he would have given a good example we would be in a better position to explain.

(2) Selling customers' parts on Ebay Occasionally upon a customer's request we will assist them in selling unused parts and apply the proceeds to their bill, but we rarely use Ebay for this purpose. Again it would be nice if he would give an example such as: what part(s), a date, item number, etc.

(3) Charging outrageous rates for 2nd class work Our current labor rate ($39/hr) is well below industry averages and every effort is made to exceed the customer's expectations.

We are not sure where these accusations are coming from and would enjoy the opportunity to address them in more detail or make it right to the customer. We will try to contact him to get more specifics so that we can take the necessary steps to make it right.