Bigdave
Peoria,#2UPDATE Employee
Sat, June 20, 2009
Your report is entirely a farse of understanding. Simply put, Do you blame Circle-K because the gas you purchased gives you piss poor mileage? Plainly, you have to remember that Costco is a wholesaler aka retailer with wholesale pricing. They purchase items from a vendor which either has direct 1st party relations with a manufacturer, or the vender is the manufacturer. Costco then brokers a deal for this "2nd year", the manufacturer agrees simply extends their originating warranty to be 2 years. Its not a COSTCO WARRANTY.. there is no such thing. Now.. John Q public buys a laptop from Costco. The laptop acts up 5 months into owning it. John Q, of course, firstly blames costco for his plight. He then calls Costco and recieves the 1-866 # for the concierge service costco provides. The concierge service, using John Q's warranty, contacts the manufacturer and gets approval for a service. The manufacturer then has a choice, pay for shipping costs and fix your problem, or send you to a 3rd party contractor who does the work at a contracted price. Sounds like Health care doesnt it? Your the reason this exists.. If you think this is a GO COSTCO! plug, your wrong. Your simply blaming costco for the run around the manufacturer gave you, tant amount to blaming Fry's Foods, because your Kraft cheese was spoiled 3 months after you purchased it. The fact is, Costco has the most liberal refund policy in the industry, and they offer the most amount of Domestic (this means its based in the USA) tech support. The concierge program was born of members complaining about getting the run around from the manufacturer directly, At least with this program costco can Buffer the moron-osities that these manufacturers expect the basic consumer to deal with. As for your specific complaint, perhaps you should have taken better care of your item and been responsible with it.
Irongirl
Front Royal,#3Author of original report
Mon, June 01, 2009
If you do buy electronics, computers etcetera from Costco and you do not want to run the risk of having to use their "free" second warranty as your back-up, then do what I should have done and buy a second warranty direct from the manufacturer.