- Report: #85704
Complaint Review: Countrywide Home Loans - Van Nuys California
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Countrywide Home Loans
PO Box 10231 Van Nuys, 91410-0231 California, U.S.A.
Phone:
800-556-9568
Web:
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Countrywide Home Loans RIPOFF USES EXTREMELY FRAUDULENT BUISNESS PRACTICES TO FORCLOSE ON CUSTOMERS Van Nuys California
Please, all future or current home loan consumers beware! The stories you read about Countrywide Home Loans are very real and I know first hand because it happened to us.
1. They give you foney employees and phone numbers as contact persons. When this happened to us we weren't in bankrupcy yet, but trying desperatly to stay out of it by talking with them and trying to work with them. They literally gave us the name of someone who never worked there and then never answered our calls.
2. They hold onto checks saying that they never recieved them, or hold onto them and SEND THEM BACK UNCASHED!!! The money was in the bank, ready for them to cash the check. On the first ocassion they returned the check saying that we were now three months behind when we would only be behind on one payment (also after they told us not to make anymore payments, that they would put the payments on the arrears of the loan). We were automatically in forclosure.
The second time they held onto the check so long that they threatened us with lawyers again (just withing the last two weeks mind you) because we were behind on payments again and wanted us to pay the legal fees. They of course found the check and cashed it the day we got the lawyers papers in the mail.
3. This fraudulent person told us on the phone that they were willing to work with us, told us not to make any more payments since the behind payments were going to be put on the arrears of the loan. I believed them hoping that this was an end to a very long and dark tunnel only to find out that this was just the beginning to an even darker and longer tunnel. After taking the advise of this non-person we were very quickly told that we were three months behind and our house would forclose in a month. Thankfully we were able to go into chapter 13 (which is a whole other mess in itself, won't go into that here).
It has been 4 years that we have been fighting these people and we should be refinancing the beginning of next month and we have also gotten out of bankrupcy. IF YOU HAVE ANY CHOICE AT ALL, CHOOSE SOMEONE ELSE!!! Do not use them if you can help it. If they did it to us, our three small children, nephew, and my husbands mother they will do it to your family.
Adrienne
Hyattsville, Maryland
U.S.A.
1. They give you foney employees and phone numbers as contact persons. When this happened to us we weren't in bankrupcy yet, but trying desperatly to stay out of it by talking with them and trying to work with them. They literally gave us the name of someone who never worked there and then never answered our calls.
2. They hold onto checks saying that they never recieved them, or hold onto them and SEND THEM BACK UNCASHED!!! The money was in the bank, ready for them to cash the check. On the first ocassion they returned the check saying that we were now three months behind when we would only be behind on one payment (also after they told us not to make anymore payments, that they would put the payments on the arrears of the loan). We were automatically in forclosure.
The second time they held onto the check so long that they threatened us with lawyers again (just withing the last two weeks mind you) because we were behind on payments again and wanted us to pay the legal fees. They of course found the check and cashed it the day we got the lawyers papers in the mail.
3. This fraudulent person told us on the phone that they were willing to work with us, told us not to make any more payments since the behind payments were going to be put on the arrears of the loan. I believed them hoping that this was an end to a very long and dark tunnel only to find out that this was just the beginning to an even darker and longer tunnel. After taking the advise of this non-person we were very quickly told that we were three months behind and our house would forclose in a month. Thankfully we were able to go into chapter 13 (which is a whole other mess in itself, won't go into that here).
It has been 4 years that we have been fighting these people and we should be refinancing the beginning of next month and we have also gotten out of bankrupcy. IF YOU HAVE ANY CHOICE AT ALL, CHOOSE SOMEONE ELSE!!! Do not use them if you can help it. If they did it to us, our three small children, nephew, and my husbands mother they will do it to your family.
Adrienne
Hyattsville, Maryland
U.S.A.
2 Updates & Rebuttals
Roslyn
Kaneohe,Hawaii,
U.S.A.
Countrywide Needs To Be Put Out Of Business After They Get Sued By Everyone They Have Stolen From...!!!
#2Consumer Comment
Mon, September 27, 2004
My brother's house was stolen from countrywide. One of their employees was given the position of commissioner and just by some chance she was the only bidder when my brother's house went up for auction, and she wasn't even present. Anyway, my brother is going to write out his story of how he was ripped-off. They need to be shut down, but not before they give back to everyone they took from. Aren't there any lawyers out there that are willing to take on countrywide? My brother was smart to keep all the paper trail from countrywide. Is there any statutes of limitation on sueing this nasty, cheating, lying, good for nothing company? Please, if anyone out there has any info or advice to share, don't hesitate to contact me.
Frank
Staten Isalnd,North Carolina,
U.S.A.
INFORMATION IS POWER
#3Consumer Suggestion
Thu, June 17, 2004
In response to your problem . Country wide / Full Sectrum lending same company has a very good track record for scaming customers on all levels after all it's employees under go a 5 day intense training cycle for this purpose.As far as the fiction employee their tought that tactic. If your problem continues to mount Example (court foreclose)have your lawyer look into the company training policy once you seen that the rest of the pieces fall into place.please keep in mind when you refinance next month make sure you escrow taxes and insurance. It will raise you payment monthly a little, but you will be safe in the long run.The biggest scam in foreclosure is when your taxes or insurance goes up and your not escrowing payment even if your taxes go up 2.00 dollars the company will send your payment back because its not in full and is considerd a late payment.Thats when the problem starts and countrywide is one of the leaders in that department. WHEN YOU HEAR COUNTRWIDE OR FULL SPECTRUM LENDING YOUR TOES SHOULD CRINGE!!!!
