DFWM949
United States of America#2UPDATE Employee
Thu, May 12, 2011
This customer was emailed and given a phone call in a timely manner. They were advised with a time frame of when the items would be shipping with an expected arrival date. Products were being shipped out when we said they would be. This customer filed a chargeback with their CC company shortly after the goods were packed and ready to dispatch. With my experience with customers in the past and communicating with them regarding their orders this customer never had any intention of paying for their goods. Filing a chargeback knowing goods were being shipped, just glad we caught it in time before they left the building. We receive emails everyday from customers so I'm not sure where they were sending emails but it wasn't to us. She could of requested a refunded.