- Report: #482430
Complaint Review: Couture Laser & Skin - Exton Pennsylvania
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Couture Laser & Skin
668 West Lincoln Highway Exton, 19341 Pennsylvania, United States of America
Phone:
6105187546
Web:
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Couture, Laser & Skin Latisse.biz I wanted to order Latisse. After I had submitted my payment to the company, I realized it was prescription only. They wont send me the product until I give them my physician info.Charged NO PRODUCT Winner, South Dakota
I recently wanted to try the new medication Latisse that has been approved by FDA for growing eyelashes longer. I saw this company Couture Laser and Skin. After ordering the 2 bottles of Latisse, I realized that it was prescription only.
I questioned the company and they said, well that is why you fill out the medical history forms. I hadn't filled out any. On the form before the purchase it states that one can not purchase without medical forms filled out. They had charged me within a couple of hours, but I still had not filled out the forms.
I asked for a refund, but they will not allow it. I filled out the forms, UNTRUTHFULLY so it appeared that I was unhealthy for the medication. They requested my physicians information. I do not want to release any of my personal information to them and they will not allow a refund. How is this legal?
2 Updates & Rebuttals
Couture Laser and Skin
USAFollowup - Report
#2REBUTTAL Owner of company
Thu, December 10, 2009
We are happy to report the credit company agreed with us. We have been awarded the full amount because they found her claim invalid.
Couture Laser and Skin
USAUnethical behavior
#3
Thu, August 20, 2009
Ms. Grossenberg of S.D.
Requested medication that was ordered for her understanding that not wanting to fill out her required medical history was not an excuse for a refund. She went to out to lie about her medical status to obtain a refund. We find this behavior unethical.
We are a reputable medical practice with thousands of patients of experience. Rarely do we come across such unethical individuals. Our satisfaction rate on a recent patient survey is 99 percent!
Sincerely,
Couture Laser and Skin
www.latisse.bz
