- Report: #1258600
Complaint Review: Cox Communications - Nationwide
-
Author Confirmed
Why?
Cox Communications
Nationwide, USA
Web:
www.cox.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Cox Communications Cox Employee said I would get my refund check in the mail for accedintal overpayment Glendale AZ
Cox bill payment site is very hard to read. I accedintly overpaid them $117.86. The website said I owed orginally
$7.85. They have cluttered there site up with a bunch of figures that didn't apply to the amount that was to be
paid. I went to my bill payment system through my bank to pay my $7.85 amount. I accedently put $98.86 into
the Cox slot instead of my electric bill slot. Orginally cox didn't like the thought of a customer recording a phone
conversation. According to Airzona phone recording are held to One party consent laws. If cox tells you there
going to record the conversation I must have the right also in my state. The black lady on the phone said they
issue refunds in checks. The three week wait peroid gave me financial hardship due to the fact I am on Social
Security Payments. Cox is not friendly with people who are on SSDI and SSI payments. It's OCT 1 2015 and have
not recived a check in the mail. + + Contacted Cox on Sept. 11 2015 Phone Rep didn't like it when I
+ {Basic Price Economy + Starter (81.39)}+ <<+----------------------------------+------+ But they are allowed to record telephone conservation for traning purpouses.
09/11/2015 PPD COX COMMUNICATIO I am supposed to get a $10.00 Credit for
downgradeing from a cox movie package.
ACH Withdrawal-Debit 0000000000 In Progress $98.86 <09/11/2015 PPD T-MOBILE
09/11/2015 PPD COX COMMUNICATIO
XRXZELUJ Veronica Said they would reverse it. "Still Waiting as of Sept 12 2015"
