- Report: #94074
Complaint Review: Cox Communications - Phoenix Arizona
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Author Not Confirmed
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Cox Communications
20401 N. 29th Ave Phoenix, 85027 Arizona, U.S.A.
Phone:
602-594-1000
Web:
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Cox Communications ripoff dshonest biling Phoenix Arizona
When i ordered Cox cable TV and internet i had to pay a fee of $120 up front.... When we lost our work we downgraded and then got shut off.. Now my $120 was supose to go to my bill of $171 wich would bring it down to $51 wich is no bother to me. Except i got a bill for $111. I called them on this and they swore i only payed an upfront fee of $60 because the other $60 was never charged. I sent them my bank statements and they still denied this to the full. Now they have thier Lawyers demanding $171 from me for full paymeny of this account. They are trying to rip me off for $120 + $171. I ask that all people out there keep a close eye on their bill with this company. I have heard from others about this same issue..... So far there have been NOTHING i can do on this..... But i WILL find a way.
Paul
Phoenix, Arizona
U.S.A.
Paul
Phoenix, Arizona
U.S.A.
5 Updates & Rebuttals
R
St CAtharines,Ontario,
Canada
Offer of Assistance
#2UPDATE Employee
Wed, July 21, 2004
If you want,I can look into your acct, I can't give my name for obvious reasons, but I can see if there were any errors and advise you of any recourse that can help
Paul
Phoenix,Arizona,
U.S.A.
never credited for that extra cash
#3Author of original report
Tue, July 20, 2004
I looked over my bills and was never credited for that extra cash. I have been over the bills several times now... It's also not right they are now revoking the other deposit now too. I thought the same thing, but they are taking my for all of it + my 120.
Paul
Phoenix,Arizona,
U.S.A.
never credited for that extra cash
#4Author of original report
Tue, July 20, 2004
I looked over my bills and was never credited for that extra cash. I have been over the bills several times now... It's also not right they are now revoking the other deposit now too. I thought the same thing, but they are taking my for all of it + my 120.
Paul
Phoenix,Arizona,
U.S.A.
never credited for that extra cash
#5Author of original report
Tue, July 20, 2004
I looked over my bills and was never credited for that extra cash. I have been over the bills several times now... It's also not right they are now revoking the other deposit now too. I thought the same thing, but they are taking my for all of it + my 120.
R
St Catharines,Ontario,
Canada
Deposit errors are common
#6UPDATE Employee
Sat, July 17, 2004
Deposit errors often occur. I would bet that instaed of being charged the actual $60 dep for your cable and $60 for internet only one of those deposits were charged and the other $60 you paid went towards your services. Example ; 120.00 was paid 40.17 services for 1 month cable 39.95 for one month hsi 60.00 dep for cable ------ 20.12 for the the first bill, but had both deposit amounts been added, your first bill would have been 80.12 You still got credit for the money paid, it just was not held as a deposit
