- Report: #95179
Complaint Review: Cox Comunication - Minden Louisiana
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Cox Comunication
123 Main Street Minden La 71055 Minden, 71055 Louisiana, U.S.A.
Phone:
318-3771978
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Cox Comunication ripoff! Why do I have a $575 cable bill for services I did not want? Minden Louisiana
I have been with Cox for 4 years now. Last year they (cox) had a special on getting all HBO's, Showtime's, Movie channels, and the other 'premium cahnnels for a low price for 3 months. Well we took the bait.
Two weeks before the 3 month promo was up I told cox that I did not want the channels any more. Two weeks later it was still on. I called again, not until two months later was it done. Now 16 months later I am still trying to talk with somebody to explain why I have a $575 cable for services I did not want. I tried calling a regional manager and was told I would be permenatly disconected. So now I have to go to court for some uneducated person who did not do her job and who got fired weeks after I called the first time.
Steve
minden, Louisiana
U.S.A.
Two weeks before the 3 month promo was up I told cox that I did not want the channels any more. Two weeks later it was still on. I called again, not until two months later was it done. Now 16 months later I am still trying to talk with somebody to explain why I have a $575 cable for services I did not want. I tried calling a regional manager and was told I would be permenatly disconected. So now I have to go to court for some uneducated person who did not do her job and who got fired weeks after I called the first time.
Steve
minden, Louisiana
U.S.A.
1 Updates & Rebuttals
Beverly
Spartanburg,South Carolina,
U.S.A.
I'm real confused
#2Consumer Comment
Thu, October 28, 2004
A few questions/thoughts: How could two months of premium channels add up to $575??? Because basically you said that you were charged for two months of service you didn't want. Was there a "minimum service term" when you had the premium channels turned on for that "low" price? How is it possible that you know that they can turn ON movie channels while you are on the phone, but that you didn't realize that they could turn they OFF while you wait as well? Why would you let it go so long? If they didn't shut it off immediately, you had to know you were being charged. Why didn't you pick up your box and go down to the cable company's office and tell them that they either fix it right now or you're cancelling your service? And, why on earth, does NOBODY put anything in writing and use certified mail? If you had requested the disconnect in writing (keeping a copy for yourself) and sent it to them certified mail, return receipt requested, there would be nothing for them to do but credit your account (provided there wasn't some minimum service term that you didn't realize, but then at least they'd be forced to respond and let you know that). As it stands, you left the service on, continued to use it in between requests that they turn off the premium services. You got yourself a valid bill, looks like to me. Sometimes you have to go over and above, to protect yourself. But, that's your job and no one else's. There were other steps you could have taken -- another example, calling daily and asking to speak to supervisors and managers. Going down to the office and asking to speak to supervisors and managers. Etc. If you didn't and let the service continue for more than two months, it's your responsibility. If I were you, I'd call them up and try to arrange some sort of payment plan and see if you can avoid the court costs on top of what you're going to have to pay anyway.
