Complaint Review: Credit Collection Services - Newton Massachusetts

OH BOY! I was putting in another company and decided to "update" this one. I called CCS to see if they "got the fax" that Comcast sent them. OF COURSE NOT! So I told Beth "fine, I will send you the final statement I have from Comcast." She asked me how I paid for it, (a check), she wanted me to send them a front and back copy of the check! I don't think so! I told her I will send her the zero balance statement I received! They think I fell off the turnip truck yesterday??????

I got this from another site I frequent: re: Agency Details Credit Collection Service 2 Wells Ave. Newton, Massachusetts 02459 Web Address: NONE! "Bud Says...aka/ Credit Collection Services (CCS)/Credit Intl./Audit Associates Credit Control Services, Inc. With that many names you may not be surprised to learn that they collect for insurance companies. My problem with CCS is they fail miserably at responding to consumer complaints. We all know that insurance companies are have a low tolerance for paperwork, so a lot of information that may be incorrect is sent to collections. If you have a problem with CCS, contact their attorney; Michael S. Kraft to see if he can resolve it........budhibbs.com" >>>>>>>>>>>>>>>> Credit Collection Service Consumer's Said... Comments posted are taken directly from consumer emails to our office. With the exception of personal information they appear here exactly as they were sent to us. Location: Piedmont, CA Date: February 7, 2006 These geniuses are dunning me for the huge sum of $29, supposedly collecting for Allstate. Problem is: Allstate sent me a $58 REFUND check back in December, as I had overpaid before I cancelled. They ring my cell phone and home phone incessantly. When I explained to the brain trust rep that Allstate sent me money back for overpayment, she blasted into me, "well, prove it. You have a copy of the check, prove it." Then she starts screaming "they made a mistake by giving you anything. Collection efforts are just beginning!", as she slammed the phone down. Needless to say, their "cease comm" letter is on it's way. ------------------------------- Agency Name: Credit Collection Services Location: Round Rock, TX Date: January 11, 2005 Email: Agency Comments These smarties... I called them because they have failed to respond to my requests for validation per Texas State Law. The rep tells me- this account is old and has been purged- we don't have any information on it- that is why we have nto responded. Demanded they remove the TL and was transferred to a supervisor- who told me "We only follow federal law, not state laws. Per federal law, because you did not request validation within the first thirty days after our original contact- we don't have to validate anything". They went on to tell me that if I would fax them a copy of the Texas Finance Code, they would have someone from their legal department review it.. Do you have an address or phone number for their attorney you listed on the front page? -------------------------------- Email: Agency Name: Credit Collection Service City: Newton State: MA Date: Tuesday, May 17, 2005 Agency Comments I had problems with my cable service at my old address just before I moved and I demanded credits from Comcast cable on my final bill once I moved out of the area. I never received the credits and my final bill was wrong. I went back and fourth with them before they turned my account over to CCS. I've sent three letters to CCS requesting a verification of the debt before I'd pay. They never responded until a month and half later claiming they had just received my letters and it was outside the 30 days and demanded payment. The collector by the name of Paul said I know I owe the money so I should pay it and stop giving them the run around. He very rude and abusive all this over a cable bill of less then 200.00 that over almost 50.00 incorrect per credits I should received for service I didn't get. My final bill from the cable company is incorrect by almost 50.00 and they're demanding the entire bill while refusing to give me any kind of verification of the final month of service. >>>>>>>>>>>>>>>>>>> I hope this gives you some more insight on who you are dealing with and how to handle them. Good luck!

I had to go back to work, so I had to finish this in the PM... After being on hold for 18 minutes (this being done by entering the file number in for a "rep") I decided this afternoon to play dumb and act like I had a rotary dial phone and got a "rep" in less than a minute! Anyway, when the rep got on the phone, she asked for my name, address, and phone number (yeah right) so I told her I would give her the file number. Gave it to her, and then told her that I needed their fax number so Comcast could send them a fax showing the account was already paid. This yahoo told me they didn't HAVE a fax! "We only deal through the mail". (First collection agency I have found that actually does that!) Well, the jokes on them. I did a little more research and found their listing under the ACA (Association of Credit and Collection Professionals), and they DO have a fax, and I did call Comcast back with that number! Let's see what they try to do next!

I had to go back to work, so I had to finish this in the PM... After being on hold for 18 minutes (this being done by entering the file number in for a "rep") I decided this afternoon to play dumb and act like I had a rotary dial phone and got a "rep" in less than a minute! Anyway, when the rep got on the phone, she asked for my name, address, and phone number (yeah right) so I told her I would give her the file number. Gave it to her, and then told her that I needed their fax number so Comcast could send them a fax showing the account was already paid. This yahoo told me they didn't HAVE a fax! "We only deal through the mail". (First collection agency I have found that actually does that!) Well, the jokes on them. I did a little more research and found their listing under the ACA (Association of Credit and Collection Professionals), and they DO have a fax, and I did call Comcast back with that number! Let's see what they try to do next!

I had to go back to work, so I had to finish this in the PM... After being on hold for 18 minutes (this being done by entering the file number in for a "rep") I decided this afternoon to play dumb and act like I had a rotary dial phone and got a "rep" in less than a minute! Anyway, when the rep got on the phone, she asked for my name, address, and phone number (yeah right) so I told her I would give her the file number. Gave it to her, and then told her that I needed their fax number so Comcast could send them a fax showing the account was already paid. This yahoo told me they didn't HAVE a fax! "We only deal through the mail". (First collection agency I have found that actually does that!) Well, the jokes on them. I did a little more research and found their listing under the ACA (Association of Credit and Collection Professionals), and they DO have a fax, and I did call Comcast back with that number! Let's see what they try to do next!

I had to go back to work, so I had to finish this in the PM... After being on hold for 18 minutes (this being done by entering the file number in for a "rep") I decided this afternoon to play dumb and act like I had a rotary dial phone and got a "rep" in less than a minute! Anyway, when the rep got on the phone, she asked for my name, address, and phone number (yeah right) so I told her I would give her the file number. Gave it to her, and then told her that I needed their fax number so Comcast could send them a fax showing the account was already paid. This yahoo told me they didn't HAVE a fax! "We only deal through the mail". (First collection agency I have found that actually does that!) Well, the jokes on them. I did a little more research and found their listing under the ACA (Association of Credit and Collection Professionals), and they DO have a fax, and I did call Comcast back with that number! Let's see what they try to do next!