J
Anytown,#2Consumer Comment
Thu, July 06, 2006
You hung up on the person who was cancelling the account because he was trying to sell you another service; that is why your account was not cancelled. Those companies do try to keep your service and it does get annoying but what you should have done was stopped his sales pitch and told him to just cancel your account. When you terminated the call you terminated the cancelation process also. If you were annoyed enough to hang up on the first person you should have called back and cancelled the account with another person. I know this stinks but you should not have hung up and not called back. This company does bear some responsiblity but you also bear some of it too. If you were annoyed enough to hang up on the first person you should have called back and cancelled the account with another person