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  • Report:  #422498

Complaint Review: Crescent Bank Crescent Recovery - New Orleans Louisiana

Reported By:
- St. Augustine, Florida,
Submitted:
Updated:

Crescent Bank Crescent Recovery
1515 Poydras Street New Orleans, Louisiana, U.S.A.
Web:
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Categories:
Tell us has your experience with this business or person been good? What's this?
I got a car loan thru Crescent Bank in 2006. After getting the car home I noticed all sorts of things wrong with the car, water standing in the floorboards when it rained forming mold that my child id highly allergic to, he has severe asthma and mold triggers the attack along with other allergies. I informed the bank of this and they said that they would get the problem fixed because they do not finance auto like this.

Well time went by and nothing happened. I was asked to put everything in writing to Crescent bank. I did and still they did nothing. Well I ended up filing bankruptcy just to stop the calls. Then after all of that they send a repo man to my house which was fine because the car was sitting waiting for them. Well he decides that because of all the problems that he doesn't want to take the car.

Another year goes by and I start getting all of the harrassing calls. They have gone so far as to call me a liar and they keep running my credit to "see what I am trying to apply for" What?? That is ILLEGAL. They can not just keep running credit reports on me because they wanna see what I am doing. I am terminally ill, I have 2 children one of which is very sick himself and also is a Shriner's child. I have had several things happen in the course of the past few years that were out of my control. I have told them numerous times to come and get the car but they REFUSE!!! I just want to be rid of these RUDE arrogant people. They call at 8 am and I tell them federal laws says 9 am to 9 pm. They argue with me and I hang up only to be called right back by another person. I have offered to sent medical records or whatever to prove they are the liars not me but another employee will call and say no we don't want that and we don't want your money. Well okay, you're not going to get my money so stop calling and come get your car. They like to degrade you and continue ruining your credit. Every time they run a credit check it just reduces my score that much more.

They are the sorriest company I have ever dealt with. They work things out with you but don't document it. Do not ever let them have access to your bank account. I just want them to get the car do what they gotta do and LEAVE ME THE HELL ALONE. Please never let anyone you know ever become victim to them!!!!

Shannon

St. Augustine, Florida

U.S.A.


7 Updates & Rebuttals

John

Califon,
New Jersey,
U.S.A.
You are still responsible for the balance.

#2Consumer Comment

Tue, April 21, 2009

Short of taking them to court and somehow showing that the bank is the one that misled you in the deal (they didn't, all they do is lend money) you will be responsible for the balance after auction.


Fireline_266

Stockbridge,
Georgia,
U.S.A.
not our responsibility either!

#3Consumer Comment

Tue, April 21, 2009

this is a direct response to suzanne who apparently has/does work for a lending institution, if you had paid a little closer attention i think you would have focused on the fact of that they were saying all the harassing calls kept coming even after she said they could have the car back also she said bank would "fix the problem because they dont finance cars like this" dont get me wrong, i agree it is a consumers responsibility to check out a car thoroughly before buying but also stated they were ill so maybe did not pay close enough attention. it also became the repo/banks when they said they would not pick the car up! in these trying times it seems the banks/lenders are getting more and more guido with their practices. one last thing can you tell me if its OUR responsibility to BAIL OUT these banks I DONT THINK SO!


Fireline_266

Stockbridge,
Georgia,
U.S.A.
not our responsibility either!

#4Consumer Comment

Tue, April 21, 2009

this is a direct response to suzanne who apparently has/does work for a lending institution, if you had paid a little closer attention i think you would have focused on the fact of that they were saying all the harassing calls kept coming even after she said they could have the car back also she said bank would "fix the problem because they dont finance cars like this" dont get me wrong, i agree it is a consumers responsibility to check out a car thoroughly before buying but also stated they were ill so maybe did not pay close enough attention. it also became the repo/banks when they said they would not pick the car up! in these trying times it seems the banks/lenders are getting more and more guido with their practices. one last thing can you tell me if its OUR responsibility to BAIL OUT these banks I DONT THINK SO!


Fireline_266

Stockbridge,
Georgia,
U.S.A.
not our responsibility either!

#5Consumer Comment

Tue, April 21, 2009

this is a direct response to suzanne who apparently has/does work for a lending institution, if you had paid a little closer attention i think you would have focused on the fact of that they were saying all the harassing calls kept coming even after she said they could have the car back also she said bank would "fix the problem because they dont finance cars like this" dont get me wrong, i agree it is a consumers responsibility to check out a car thoroughly before buying but also stated they were ill so maybe did not pay close enough attention. it also became the repo/banks when they said they would not pick the car up! in these trying times it seems the banks/lenders are getting more and more guido with their practices. one last thing can you tell me if its OUR responsibility to BAIL OUT these banks I DONT THINK SO!


Fireline_266

Stockbridge,
Georgia,
U.S.A.
not our responsibility either!

#6Consumer Comment

Tue, April 21, 2009

this is a direct response to suzanne who apparently has/does work for a lending institution, if you had paid a little closer attention i think you would have focused on the fact of that they were saying all the harassing calls kept coming even after she said they could have the car back also she said bank would "fix the problem because they dont finance cars like this" dont get me wrong, i agree it is a consumers responsibility to check out a car thoroughly before buying but also stated they were ill so maybe did not pay close enough attention. it also became the repo/banks when they said they would not pick the car up! in these trying times it seems the banks/lenders are getting more and more guido with their practices. one last thing can you tell me if its OUR responsibility to BAIL OUT these banks I DONT THINK SO!


Suzanne

Cleveland,
Mississippi,
U.S.A.
not the banks responsibility

#7Consumer Suggestion

Thu, February 19, 2009

I was dealers a finance manager for 9 years at a dealership that was not in the practice of selling junk or not disclosing the terms of the deal. I did hundreds of loans with crescent bank and many happy repeat customers. Whats the common thread here is the dealerships failure to disclose to the customer that crescent bank is a last resort for the dealer also. Meaning the other sub prime lenders have turned them down and Crescent will finance it and no one else.This would require a downpayment of at least 20 percent down and would be a simple interest loan at a high interest rate. I would then explain that this is a vehicle that you can reestablish your credit with but you need to pay ON TIME for at least two years.Usually because they have zero positive credit history and would not have built any equity in the vehicle. If they agreed and actually paid on time and took care of the car it was no problem and I traded them and refinanced them at a lower interest rate and they continued to rebuild thier credit. Late payments reflect a negitive history and falling on hard times and the car breaking down or having mold in your case. None of that is the banks responsibility. Its yours and the dealers. You say you bought the car in 06 and rightyou to the dealer and insisted they fix it, replace it or take it back. Which by the way is grounds for the bank to make them buy back the loan if they refused. You purchased your car in 06 and three years later your wanting the bank to come get it because of the condition of the car. Thats absurd. You could have avoided a bankruptsy and made the dealer liable. This sounds more like a case of you have a car you don't want anymore and don't mind that you have further ruined your credit for the next ten years. So you will need to pay cash for future purchases and you won't have the bank to blame or hassle you. Banks finance cars they dont repair them and they lose money when they have to repo it and sell it at a wholesale auction nobody wins in that situation.


Harleyquinn

Holden,
Louisiana,
U.S.A.
02/10/2009

#8UPDATE Employee

Wed, February 11, 2009

I would like to start off by addressing your complaint that they call you at illegal times of 8:00am. http://en.wikipedia.org/wiki/Fair_Debt_Collection_Practices_Act According to the FDCPA, Hours for phone contact: contacting consumers by telephone outside of the hours of 8:00 a.m. to 9:00 p.m. local time is considered "harasing" Now, on to the other problem I have with your complaint. You stated that the car had problems with it at the time of purchase, but Crescent Bank did not inspect the vehicle YOU chose to purchase. Crescent Bank simply gave you the MEANS to purchase that vehicle through an auto-loan. We are not responsible for the vehicle that you choose. If you have a problem with it, it should be brought to the dealerships attention, not the finance company.

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