- Report: #70632
Complaint Review: Cricket Communications - Dallas Texas
-
Author Not Confirmed
Why?
Cricket Communications
P.O. Box 660021 Dallas, 75266-0021 Texas, U.S.A.
Phone:
800-cricket
Web:
N/A
Categories:
Business Rating:
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Cricket Communications forget the rebate and the signal quality is poor New Mexico Texas California,
I too went with cricket due to a promised rebate.
Two months after I bought the phone, I left it in a taxi. When I called to tell cricket this (I had their insurance) they said, oh, in that case you should turn it off so nobody runs up your bill. I wasn't thinking or I would have asked how anyone could run up the bill; it's a flat rate.
Anyway. The phone turned up two weeks later in the lost and found at the cab company. That was good, because the insurance is a ripoff. There is only one store in town where you can file a claim, and *surprise* they were out of the more desirable internet-ready phones. I could accept a cheaper phone without compensation or wait till the other one was in stock. And in either event the insurance has this $50 deductible they dont tell you about when you get the insurance.
So I called to have the phone turned back on. Come to find out I was now considered in arrears because turning off the service does not stop the billing cycle. Even if the service is turned off, you need to keep paying the bill, according to Cricket.
Oh and according to them, since I had NOT paid for the service because when due date came around I didn't have service and I assumed the billing cycle was suspended along with the service, I no longer met the requirements of the rebate: three months of on-time payment.
I went round and round with them with this. I called the ofice in San Diego and they never returned my call. The rebate center resumitted my claim with the notation that the service was suspended because of a pending insurance claim. Nope. They said it didn't make a difference.
Meanwhile, signal quality is poor, in Albuquerque at least, with many many lost calls, and loud buzzing noises on the phone. I have missed calls where I *know* the phone didn't ring, and yes, the profile is set to ring. I can be showing 0 voice mail messages and check anyway and find out I have seven new messages.
I'd advise trying another carrier.
Dana
albuquerque, New Mexico
U.S.A.
Two months after I bought the phone, I left it in a taxi. When I called to tell cricket this (I had their insurance) they said, oh, in that case you should turn it off so nobody runs up your bill. I wasn't thinking or I would have asked how anyone could run up the bill; it's a flat rate.
Anyway. The phone turned up two weeks later in the lost and found at the cab company. That was good, because the insurance is a ripoff. There is only one store in town where you can file a claim, and *surprise* they were out of the more desirable internet-ready phones. I could accept a cheaper phone without compensation or wait till the other one was in stock. And in either event the insurance has this $50 deductible they dont tell you about when you get the insurance.
So I called to have the phone turned back on. Come to find out I was now considered in arrears because turning off the service does not stop the billing cycle. Even if the service is turned off, you need to keep paying the bill, according to Cricket.
Oh and according to them, since I had NOT paid for the service because when due date came around I didn't have service and I assumed the billing cycle was suspended along with the service, I no longer met the requirements of the rebate: three months of on-time payment.
I went round and round with them with this. I called the ofice in San Diego and they never returned my call. The rebate center resumitted my claim with the notation that the service was suspended because of a pending insurance claim. Nope. They said it didn't make a difference.
Meanwhile, signal quality is poor, in Albuquerque at least, with many many lost calls, and loud buzzing noises on the phone. I have missed calls where I *know* the phone didn't ring, and yes, the profile is set to ring. I can be showing 0 voice mail messages and check anyway and find out I have seven new messages.
I'd advise trying another carrier.
Dana
albuquerque, New Mexico
U.S.A.
1 Updates & Rebuttals
Marie
Knoxville,Tennessee,
U.S.A.
You were told wrong
#2UPDATE Employee
Mon, November 03, 2003
OK, I work for the insurance company. First, and foremost, the deductable for a new phone is only $35.00 not $50.00. Call the insurance number and they will confim this. Secondly, you can opt to have the replacement phone, same model as your original, shipped to you. All you need to do this a credit card in your name for the $35.00 or a COD for $42.95. (Fed Ex charges $7.95 to do this.) All of this is written in the coverage form you recieved after signing up for insurance. ALL insurance has a deductable or a co-pay you are responsible for.
