- Report: #138793
Complaint Review: Cricket Communications - Salt Lake City Utah
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Cricket Communications
www.cricketcommunications.com Salt Lake City, 84107 Utah, U.S.A.
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Cricket Communications ripoff fraudulent billing rude customer service Salt Lake City Utah
This is in answer to the rebuttal of the ex employee. When we signed up with Cricket in July 04 we signed up with Cricket +2 and we got the MVP with it. Then we heard about Cricket unlimited where we got unlimited long distance so we changed. But when we changed we were not told that we would not be eligible for the MVP. And in you statement you even say that we would be eligible for it.
As for the paper billing issue. I told them when we signed up I did not want a paper bill and also on the web site I marked the button "NO PAPER BILL". But still every few months I would recieve a paper bill. After calling them repeatedly telling them I did not ask for a paper bill they would finally stop but only for a month or two and I was back to square one with customer service!
As for Automatic Bill Pay this is another one of those "few months on and a few months off things". And also when we switched to Cricket Unlimited the customer service said that the bill would only be $5.00 more a month than what we were paying before. In order to get unlimited long distance in stead of a certain amount of minutes each month it was worth it. So they never said we were not going to be ineligible for the other "extras" we got before.
The text message problem as customer service puts it is "my problem". The purpose of text messaging is to get it to the person right away not 36 to 48 hours later!
As for the phone freezing I do have a Kyocera Phantom . Why when I got the phone did they not tell me about the problem. It was under a $100.00 and if I was the sales person who most likey works on commission who have told the customer "That phone has problems with freezing I think it would be better if you bought this one even thought it may cost you more but you will not have that problem".
But nothing was said at all. And when I have called customer service and also gone into a store they have both told me the same thing, "You don't have insurance so you are not covered." Or my favorite "We can only help you with the problem if you bring it in when it happens". So if I am on the phone at 11pm and the phone freezes or has any other problem I should run to a store to let someone see it. Oh wait the stores are closed at that time!!!!!
As for the dropped calls if I should avoid the places that make the calls drop then I should just move out of Salt Lake City.
There as been 2 different times where my payment was made at a authorized dealer at 6:55 pm and have that time stamped on the receipt of 6:55 pm but the phone still gets shut off.
On my next paycheck I am going with a different wireless company who is more reliable and I have hear nothing but good things about.
Dawn
salt lake city, Utah
U.S.A.
As for the paper billing issue. I told them when we signed up I did not want a paper bill and also on the web site I marked the button "NO PAPER BILL". But still every few months I would recieve a paper bill. After calling them repeatedly telling them I did not ask for a paper bill they would finally stop but only for a month or two and I was back to square one with customer service!
As for Automatic Bill Pay this is another one of those "few months on and a few months off things". And also when we switched to Cricket Unlimited the customer service said that the bill would only be $5.00 more a month than what we were paying before. In order to get unlimited long distance in stead of a certain amount of minutes each month it was worth it. So they never said we were not going to be ineligible for the other "extras" we got before.
The text message problem as customer service puts it is "my problem". The purpose of text messaging is to get it to the person right away not 36 to 48 hours later!
As for the phone freezing I do have a Kyocera Phantom . Why when I got the phone did they not tell me about the problem. It was under a $100.00 and if I was the sales person who most likey works on commission who have told the customer "That phone has problems with freezing I think it would be better if you bought this one even thought it may cost you more but you will not have that problem".
But nothing was said at all. And when I have called customer service and also gone into a store they have both told me the same thing, "You don't have insurance so you are not covered." Or my favorite "We can only help you with the problem if you bring it in when it happens". So if I am on the phone at 11pm and the phone freezes or has any other problem I should run to a store to let someone see it. Oh wait the stores are closed at that time!!!!!
As for the dropped calls if I should avoid the places that make the calls drop then I should just move out of Salt Lake City.
There as been 2 different times where my payment was made at a authorized dealer at 6:55 pm and have that time stamped on the receipt of 6:55 pm but the phone still gets shut off.
On my next paycheck I am going with a different wireless company who is more reliable and I have hear nothing but good things about.
Dawn
salt lake city, Utah
U.S.A.
1 Updates & Rebuttals
Magic
Winston-Salem,North Carolina,
U.S.A.
I understand now... The ONLY Cricket Unlimited plan available for the MVP discount
#2UPDATE EX-employee responds
Fri, April 15, 2005
I don't know if the editor has told you, but you can respond/give a rebuttal to any post that someone else makes at the bottom of the original post. Just telling you that to help you out so we don't forget what we're talking about. Just click on "rebuttal" after my post for any additional comments/information. On with some explanation of what may have happened. WHEN did you change any or all of the phones to Cricket Unlimited? The reason why I'm asking is because there was a change in the price of Cricket Unlimited during the Christmas season. This new plan MIGHT have made you ineligible for MVP because of the new pricing ($44.99 for Cricket Unlimited during the Christmas season, or $40 for Unlimited Local & LD + $5 for text messaging about a month after January). Cricket was trying out a new plan before making it a permanent offer (check out http://www.mycricket.com for details on the new plan system). The ONLY Cricket Unlimited plan available for the MVP discount still would have been the plan for $44.99, NOT the one for $40 and you had to add features for $5.00. That's why I needed to know WHEN you signed up for Cricket Unlimited. For the Paper billing issue, I think it might have been a website issue. We're human, so things can sometimes go wrong. There might have been a glitch in the system that kept it sending you paperbills every so often. Usually, it results from a "flag"/"switch" not being adjusted correctly. Since I can't see your account in front of me, I can't tell if it's set correctly. Again, be patient if it should happen and just contact Customer Service to have it removed. It's a computer system, and we all know how computers are.... For the ABP issue, it's now sounding like you got the new Cricket Unlimited for $40 + $5 for added features. This new plan MAY have made the ABP discount of none effect. I'm not sure if they have kept the $10 discount for when you first sign up for ABP or not. As for the text messaging issue, again, it could be network traffic, but check out the terms & conditions on text messaging (http://http://www.mycricket.com/terms/#tnc). It states this: (e) The technical processing and transmission of the SMS Service, including your Content, may involve transmissions over various networks not operated or controlled by Cricket. Cricket may change the Content to meet the technical requirements of connecting networks or devices. Cricket cannot guarantee that your intended recipient is the only party that will receive the Content or that you will receive timely confirmations of the Content you send. In addition, Cricket cannot guarantee that messages you send or that are sent to you will be received in a timely manner, or that your messages will be received at all. The BEST way to try and remedy this is to call Cricket and get to Technical Support (remember the IVR options to get there?). Ask them to put in a Trouble-Ticket about the issue. They should try to refresh your phone in the "switch" (computer) and will ask you to power cycle your phone (turn off your phone, take out battery, wait for 3-5 minutes, place battery back in the phone, dial *228 SEND for reprogramming, Press "1" for English, wait for confirmation of programming completion. MORE on your rebuttal later...
