My cell phone just stop working after 2 years called cricket 611 number to see what happened, said they trouble shooting to see what the problem is, she then said I have to go to the nearest store, I asked will they give me another phone she said she doesn't know, I went to the store they told me its nothing they can do about it and I have to purchase another one an pay a connection fee, I then asked why do I pay a connection fee if my phone is on, they said its New service witch is a ripoff, I purchased a new one an two weeks later it's started acting up, people I call can't understand what I'm saying over the phone so I then called cricket to see what they can do, she said bring it in so we can trouble shot it, then that night my phone was working an woke up to my phone being totally blank didn't know what was going on I took out the battery an the phone came back on from there I go to the store to have them tell me I had the phone to long an it's nothing they can do about I explained I only had the telephone for 2 weeks they said call cricket warranty service see what they can do but you have to sent them the phone, so I asked so I'm supposed to be with out a phone till they figure out what is wrong with the phone he said yes I then went off why would I be without a phone an I have a New born that's stupid, I then left the store I just contacted cricket they said that same thing an if I don't want to be with out a phone I have to send in the price of the phone and shipping and handling fees this is a TOTAL RIPPOFF AN I LET THEM NO I WAS CALL BETTER BUSSINESS BUREAU, THAT'S TERRIBLE PLEASE HELP.