- Report: #442308
Complaint Review: Cricket Wireless - Burlington, North Carolina
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Cricket Wireless
Church Street, Burlington,, 27215 North Carolina, U.S.A.
Phone:
800-274-2538
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Cricket Wireless Cricket blames u for flashing problems Church Street, Burlington, North Carolina
I had 3 verizon phones flashed to cricket. $45 flash charge for 2 to be fully flashed - which means they are supposed to get all features/sevices available - no problem, and only $15 at another site - just to get basic features for myself since I don't need all the bells & whistles. However, since we got the 3 phones activated a month ago, nothing has gone right. Every time I try to call the customer service line I can't through and I am placed on an automated merry-go-round and never get to speak to anyone. IF by the grace of the good Lord above someone does answer, they tell me that the problem is due to the flashing and that I will just have to deal with it or buy a cricket phone -- well imagine that - I already gave them $45 which they gladly took and said no worries..... and now they want me to spend more $$$ buying of their phones. Well, why even flash them. Why can't u just be honest with your customer and tell them "your phone may not work for HOURS at a time and then it make take you over 30 minutes to get through to an operator. So now I have three lines that say the lines are out of order ----. We just switched from Verizon due to the cheaper price but you really do pay for what you get - you can never get through to customer service and again, when you do, they blame the problem on you.
Montoyac
Elon, North Carolina
U.S.A.
Montoyac
Elon, North Carolina
U.S.A.
1 Updates & Rebuttals
Hiro_86
Independence,Missouri,
U.S.A.
My personal side.
#2UPDATE EX-employee responds
Mon, April 27, 2009
While I am not sure exactly what happened in your case as with Cricket there are many different companies selling for them, be it online, over the phone, or with local chains. So I am not sure what you where told or not told. I was part of the sales team for the website. Whenever a customer approached me and spoke of flashing a phone I was required to say this "While some of our local dealers will flash phones over to cricket service, we do not recommend it. You lose any warranty that you have on your existing phone, and it is not guaranteed that your phone will function properly after the flash. You may lose the ability to send and receive text, get voicemail, etc. Additionally, when flashing a phone the charge varies from $35-$70 which is non-refundable. You will still need to pay a non-refundable activation fee on top of that varying from $15-$25. Even if the flash doesn't work you are out $50-$95 just to try it. Lastly, you do not get your first month of service free when flashing an existing phone. That is only available when you purchase a new phone and new plan." Which to me sounds like exactly what happened to you. Now, what this means is Cricket Wireless does not flash phones. Where you took the phones to be flashed even if it said Cricket on the building was not a 100% Cricket store, as if it was, they would not be allowed to perform the service. At which time you really cant be upset with Cricket directly for the service provided by your local store you visited for not telling you this, as those stores are independently owned and run. Cricket is not responsible for what they do. Most of them know good and well that flashing a phone is a sure fire way to get a brick phone. But they know that by the time it happens they don't have to care. Cricket knows this happens and that is why we simply did not flash phones period, so we cant be blamed when it happens. Now when a customer comes to me and says my flashed phone does not work, I really dont have sympathy, because lets face it, cricket only wants you to use our phones as we know they work and we make a profit (the point of any business), and you still went around the system so you could use something not approved and cut out the part where Cricket makes money. If you put nitrous system on a honda and your engine explodes, you dont blame honda... its not hondas fault. But to summarize, this is my side of this kind of situation, you might be been told something different, when this happened and then sure you could be upset for being lied to and should seek reciprocation from the store the preformed the service(but its not really Cricket). I never tell people it will work 100%, so when they do it anyway and it does not work, I don't care when they come back upset... because lets face it "I told you so..." And at that point your only option is back to beginning, buy a new cricket phone (now without the new account discount) or try and flash another phone. Hope this helps.
