- Report: #182967
Complaint Review: Cricket - Dallas Texas
-
Author Confirmed
Why?
Cricket
Po Box 660021 Dallas, 75266 Texas, U.S.A.
Phone:
775-378-0023
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cricket ripoff say anything to hook you liars take advantage of teens Dallas Texas
I walked into the store with my 15 year daughter and she asked to purchase a phone. I, her mother, was there to ask all the right questions. We got all the right answers. My daughter was to pay for her monthly minutes UP FRONT, at a flat rate of 45.00 per month. This gave her unlimited calling at any time.
When we got home, about 20 miles away, she could not get reception. When we called the store, the girl said "Oh someone should have told you that our reception is not good in the area you live. Sorry." She reiterated that if my daughter could not use her phone, that all she had to do was not pay for the next month, and the service would be turned off. If and when she wanted it back on, she would have to pay a re-activation fee of 15.00. It was not the best news, but a good lesson for my daughter in the giles of being taken in by a bad company and bad sales person.
We have been recieving bills from Cricket for two months now, to the tune of 127.00 (and apparently climbing with fees and penalties) and I have been unable to get one person affiliated with this company to talk to me, assist me, or even respond to me. I have tried phone, email and walk -in.
This is a huge scam, and shame on them for misleading and taking advantage of an innocent child.
Darlene
Gardnerville, Nevada
U.S.A.
When we got home, about 20 miles away, she could not get reception. When we called the store, the girl said "Oh someone should have told you that our reception is not good in the area you live. Sorry." She reiterated that if my daughter could not use her phone, that all she had to do was not pay for the next month, and the service would be turned off. If and when she wanted it back on, she would have to pay a re-activation fee of 15.00. It was not the best news, but a good lesson for my daughter in the giles of being taken in by a bad company and bad sales person.
We have been recieving bills from Cricket for two months now, to the tune of 127.00 (and apparently climbing with fees and penalties) and I have been unable to get one person affiliated with this company to talk to me, assist me, or even respond to me. I have tried phone, email and walk -in.
This is a huge scam, and shame on them for misleading and taking advantage of an innocent child.
Darlene
Gardnerville, Nevada
U.S.A.
1 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
Well.... the right answers
#2UPDATE EX-employee responds
Mon, March 27, 2006
You said that you were there to ask all the right questions, and you said that you got the right answers. But, all the answers that you wanted really were: 1) price, and 2) the number of available minutes each month. Unfortunately, one thing was overlooked: coverage. With Cricket's service, it's limited to the metropolitan area of the market. That coverage area may or may not include where you live. Before signing up with ANY cellular service, you should check on coverage to make sure that it includes your area. And even when their maps say they cover your area, coverage is NOT guaranteed. I agree, you should have been informed of the coverage area BEFORE the phone purchase was made. The rep at the store should be correct, if you don't pay for the next month, the phone will be suspended due to non-payment. But, depending on whether your billing is PostPay or PrePay, your billing may show you owe more. You said that the bill Cricket sent you was around $127.00, correct? Well, I can break down that total for you: $25 activation fee $2-3 activation taxes $45 monthly service fee $5-10 state & local taxes $45 monthly service fee (2nd month, which is billed the day after your due date) $5-10 state & local taxes (for the 2nd month) The bill that Cricket sent you should give you detail of all of that.
