- Report: #112504
Complaint Review: Cricket - Dallas Texas
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Cricket
cricketwireless.com Dallas, Texas, U.S.A.
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Cricket terrible customer service Dallas Texas
i have had a cricket cell phone for about 2.5 years and up until this past week have not had a major complaint but thats because i never had to use their customer service.
for over 15 months i have been at a new address and have paid my cricket bill with my credit/debit every month for the same amount with no problem..until this past week it denied due to my information was different than what they had on file..somehow they downloaded my 15 month old address back onto the web site..so i called and supposedly corrected it
but to no avail..my credit or check can not be used..and i have made so many calls and spent so much time on the phone with incompetent or slow thinking csa's that its a joke...they never call back when they say..they tell me they're looking into it
really..how many days does it take to compare what you have on your records and what im submitting..i get hung up on..put on hold for 20 minutes..and they will not let me speak to a supervisor
my next step is to give it to my attorney to see if he gets a response and then to the FCC to see if they can help..
its sad..either run a business by treating YOUR customers with respect or close your business...i should know...i ran my own for 15 years...my advice..their service works...their customer service stinks!!!
Karl
toledo, Ohio
U.S.A.
for over 15 months i have been at a new address and have paid my cricket bill with my credit/debit every month for the same amount with no problem..until this past week it denied due to my information was different than what they had on file..somehow they downloaded my 15 month old address back onto the web site..so i called and supposedly corrected it
but to no avail..my credit or check can not be used..and i have made so many calls and spent so much time on the phone with incompetent or slow thinking csa's that its a joke...they never call back when they say..they tell me they're looking into it
really..how many days does it take to compare what you have on your records and what im submitting..i get hung up on..put on hold for 20 minutes..and they will not let me speak to a supervisor
my next step is to give it to my attorney to see if he gets a response and then to the FCC to see if they can help..
its sad..either run a business by treating YOUR customers with respect or close your business...i should know...i ran my own for 15 years...my advice..their service works...their customer service stinks!!!
Karl
toledo, Ohio
U.S.A.
4 Updates & Rebuttals
Magic
Tulsa,Oklahoma,
U.S.A.
We can correct this problem
#2UPDATE Employee
Mon, January 10, 2005
I'm sorry that you've had trouble with Cricket Communications automated system (IVR as we call it). I assure you, we can fix this problem very easily. The first problem that I can see is that you had moved from a previous address. Whenever you have moved, please call Customer Service (611 or *611 from your phone or 1-800-CRICKET or 1-866-CRICKET). We can update your mailing/home address so that it matches the address that your credit/debit card statements go to. The reason why the automated system rejected the payment was because the zip code of your home/billing address in your Cricket account didn't match the zip code that your credit/debit card statement goes to. This is done to protect our customers from fraudulent charges to their Cricket account and their credit/debit cards. All it requires is a simple update with a Billing agent . For ALL of the options available to you on the IVR, please check out: https://www.mycricket.com/AutoVMInstructions_popup.aspx Thanks for choosing Cricket Comfortable Wireless!!
Magic
Tulsa,Oklahoma,
U.S.A.
We can correct this problem
#3UPDATE Employee
Mon, January 10, 2005
I'm sorry that you've had trouble with Cricket Communications automated system (IVR as we call it). I assure you, we can fix this problem very easily. The first problem that I can see is that you had moved from a previous address. Whenever you have moved, please call Customer Service (611 or *611 from your phone or 1-800-CRICKET or 1-866-CRICKET). We can update your mailing/home address so that it matches the address that your credit/debit card statements go to. The reason why the automated system rejected the payment was because the zip code of your home/billing address in your Cricket account didn't match the zip code that your credit/debit card statement goes to. This is done to protect our customers from fraudulent charges to their Cricket account and their credit/debit cards. All it requires is a simple update with a Billing agent . For ALL of the options available to you on the IVR, please check out: https://www.mycricket.com/AutoVMInstructions_popup.aspx Thanks for choosing Cricket Comfortable Wireless!!
Magic
Tulsa,Oklahoma,
U.S.A.
We can correct this problem
#4UPDATE Employee
Mon, January 10, 2005
I'm sorry that you've had trouble with Cricket Communications automated system (IVR as we call it). I assure you, we can fix this problem very easily. The first problem that I can see is that you had moved from a previous address. Whenever you have moved, please call Customer Service (611 or *611 from your phone or 1-800-CRICKET or 1-866-CRICKET). We can update your mailing/home address so that it matches the address that your credit/debit card statements go to. The reason why the automated system rejected the payment was because the zip code of your home/billing address in your Cricket account didn't match the zip code that your credit/debit card statement goes to. This is done to protect our customers from fraudulent charges to their Cricket account and their credit/debit cards. All it requires is a simple update with a Billing agent . For ALL of the options available to you on the IVR, please check out: https://www.mycricket.com/AutoVMInstructions_popup.aspx Thanks for choosing Cricket Comfortable Wireless!!
Magic
Tulsa,Oklahoma,
U.S.A.
We can correct this problem
#5UPDATE Employee
Mon, January 10, 2005
I'm sorry that you've had trouble with Cricket Communications automated system (IVR as we call it). I assure you, we can fix this problem very easily. The first problem that I can see is that you had moved from a previous address. Whenever you have moved, please call Customer Service (611 or *611 from your phone or 1-800-CRICKET or 1-866-CRICKET). We can update your mailing/home address so that it matches the address that your credit/debit card statements go to. The reason why the automated system rejected the payment was because the zip code of your home/billing address in your Cricket account didn't match the zip code that your credit/debit card statement goes to. This is done to protect our customers from fraudulent charges to their Cricket account and their credit/debit cards. All it requires is a simple update with a Billing agent . For ALL of the options available to you on the IVR, please check out: https://www.mycricket.com/AutoVMInstructions_popup.aspx Thanks for choosing Cricket Comfortable Wireless!!
