- Report: #180660
Complaint Review: Cricket - Phoenix Arizona
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Cricket
mycricket.com Phoenix, 85044 Arizona, U.S.A.
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Cricket Service, Worst In The Market ripoff Phoenix Arizona
Did you know that cricket phones don't have live persons that can help you when you call the customer service. If you have a question to ask, be my guest and try to talk to a live person at their customer service 1800cricket. you could try for 7 days in a row and will never get a live person.
The calls drop every 5 minutes.
Yeah, I know that it's unlimited minutes if you call from your area but if you are out, don't even take your phone because there is no service.
Overall, service: worst in the market.
Phones: they are just ok
Eeal: if you are a kid that doesn't live your town, that's ok otherwise. Get some coins to call your friends from Vegas at the pay phone.
If they are the kings ouf unlimited minutes, could they be better and get people that can help you over the phone!
Mel
phoenix, Arizona
U.S.A.
The calls drop every 5 minutes.
Yeah, I know that it's unlimited minutes if you call from your area but if you are out, don't even take your phone because there is no service.
Overall, service: worst in the market.
Phones: they are just ok
Eeal: if you are a kid that doesn't live your town, that's ok otherwise. Get some coins to call your friends from Vegas at the pay phone.
If they are the kings ouf unlimited minutes, could they be better and get people that can help you over the phone!
Mel
phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
M
Winston Salem,North Carolina,
U.S.A.
You CAN get through...
#2UPDATE EX-employee responds
Sun, March 12, 2006
Yes, actually Cricket phones DO have LIVE people that can help you when you call customer service. Just dial 1-800-CRICKET (1-800-274-2738), or dial 611 SEND from your Cricket phone. The options for the automated system are located at the following website: http://www.mycricket.com/AutoVMInstructions_popup.aspx The easiest way to speak to someone is either Billing (option 2), then press the LAST option for a Customer Service representative, or Tech Support (option 3), then keep pressing 1 until you get to someone. If your calls are dropping every 5 minutes, it could be due to a number of things, which Cricket cannot necessarily be responsible for. Try getting to Technical Support to see what can be done about that issue. As for service outside of Cricket's local area, there IS such a thing available. Go to http://www.mycricket.com/travel/ to find out more about this service.
