- Report: #671642
Complaint Review: Cricket - San Diego California
Reported By:
Anonymous User -
Chicago, Illinois, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Cricket
5887 Copley Drive San Diego, 92111 California, United States of America
Phone:
1-858-882-6000
Web:
http://www.leapwireless.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Cricket Leap Wireless International, Inc. The Ad Promised UNLIMITED INTERNET USUAGE but that's NOT what I got San Diego, California
You have to have a computer nowadays to communicate with anyone.!
Most of the Internet Service Providers I contacted wanted you to have a bank account & credit card. I will NOT put this information on line especially after seeing what that Wikileak man & his team was able to access.
I got to see how my cousin's Time-Warner BASIC cable went from approximately $100-$139 a month to $500 a month.No thanks.
AT&T's rates would escalate in similar fashion so said their service contract in the fine print,maybe not as extreme but more than I could afford.
Clear would only take you if you had a credit card,etc.
WHAT AM I TO DO?
Here is Cricket promising you LIGHTNING FAST ,UNLIMITED WIRELESS BROADBAND INTERNET CONNECTION for $40/ a month PLUS THEY TAKE CASH PAYMENTS EVERY MONTH. Too good to be true?
My alternative was to go to a 24/7 internet coffeehouse and put up w/ the kind of folk who come in there not to mention an age- and disability-discriminating, incredibly RUDE STAFF. I ate & drank exhorbantly priced items there without complaining because I realized you have to keep the doors open but the staff STILL was rude.
So I took $100 down to a Cricket store,signed up and on my way w/ change in my pocket, a modem and what I thought was the lightning fast, UNLIMITED Broadband connection.
I put the money down 10 Oct 2010.
I chose the $40/mo. and you have to pay an additional $3 per mo. explained to me as "an Internet tax." Really?
Took it home and it was amazing. TRULY UNLIMITED, EXACTLY AS ADVERTISED
Comes November, I noticed I was having problems watching You Tube videos & listening to Internet Radio & what's up w/ this.
Not only that, it was taking almost impossibly longer times to boot up. I kept dropping programs, tried various downloads and then I got on some wayback machine & archived programs & learned I was no longer on BROADBAND service, I had been DOWNGRADED to a DIAL UP STATUS W/ ALL THE HASSLES of that old-time SLOW AS MOLASSES, play Solitaire while it boots up...IF it boots up.
Comes December, I paid my Bill on the 11th so I would still be within the 24-hour he deadline to pay. That was Saturday at noon. SUNDAY, my payment was posted but I WAS CUT OFF FROM THE SERVICE EVEN THOUGH I HAD PAID & IT HAD BEEN POSTED!
I called team on the custiomer support team guys on the world's WORST wireless connection. Were they in India, Pakistan, Bangladesh? I didn't know could barely hear them. I was hung up on twice but the next day, there was nice guy w/ cool accent who reconnected me, even though the wireless phone connection was still horrible.
From him I understood that I had apparently violated my FAIR USE RATE which was NOT in effect when I signed up. For $43 per month, I now get 40 hours of broadband service a month --not what my Norton Internet Software indicated when it measured my connectivity speed -- that is fewer hours than the free Assurance wireless phone providers for welfare clients gives out! AND I AM PAYING FOR CRICKET BROADBAND SERVICE TOO!
I am paying for BROADBAND service, Getting DIAL-UP & 100 minutes to watch You Tube a month?
Did I misunderstand something here?
UNLIMITED WIRELESS IS NO LONGER UNLIMITED WIRELESS ANYMORE.
Most of the Internet Service Providers I contacted wanted you to have a bank account & credit card. I will NOT put this information on line especially after seeing what that Wikileak man & his team was able to access.
I got to see how my cousin's Time-Warner BASIC cable went from approximately $100-$139 a month to $500 a month.No thanks.
AT&T's rates would escalate in similar fashion so said their service contract in the fine print,maybe not as extreme but more than I could afford.
Clear would only take you if you had a credit card,etc.
WHAT AM I TO DO?
Here is Cricket promising you LIGHTNING FAST ,UNLIMITED WIRELESS BROADBAND INTERNET CONNECTION for $40/ a month PLUS THEY TAKE CASH PAYMENTS EVERY MONTH. Too good to be true?
My alternative was to go to a 24/7 internet coffeehouse and put up w/ the kind of folk who come in there not to mention an age- and disability-discriminating, incredibly RUDE STAFF. I ate & drank exhorbantly priced items there without complaining because I realized you have to keep the doors open but the staff STILL was rude.
So I took $100 down to a Cricket store,signed up and on my way w/ change in my pocket, a modem and what I thought was the lightning fast, UNLIMITED Broadband connection.
I put the money down 10 Oct 2010.
I chose the $40/mo. and you have to pay an additional $3 per mo. explained to me as "an Internet tax." Really?
Took it home and it was amazing. TRULY UNLIMITED, EXACTLY AS ADVERTISED
Comes November, I noticed I was having problems watching You Tube videos & listening to Internet Radio & what's up w/ this.
Not only that, it was taking almost impossibly longer times to boot up. I kept dropping programs, tried various downloads and then I got on some wayback machine & archived programs & learned I was no longer on BROADBAND service, I had been DOWNGRADED to a DIAL UP STATUS W/ ALL THE HASSLES of that old-time SLOW AS MOLASSES, play Solitaire while it boots up...IF it boots up.
Comes December, I paid my Bill on the 11th so I would still be within the 24-hour he deadline to pay. That was Saturday at noon. SUNDAY, my payment was posted but I WAS CUT OFF FROM THE SERVICE EVEN THOUGH I HAD PAID & IT HAD BEEN POSTED!
I called team on the custiomer support team guys on the world's WORST wireless connection. Were they in India, Pakistan, Bangladesh? I didn't know could barely hear them. I was hung up on twice but the next day, there was nice guy w/ cool accent who reconnected me, even though the wireless phone connection was still horrible.
From him I understood that I had apparently violated my FAIR USE RATE which was NOT in effect when I signed up. For $43 per month, I now get 40 hours of broadband service a month --not what my Norton Internet Software indicated when it measured my connectivity speed -- that is fewer hours than the free Assurance wireless phone providers for welfare clients gives out! AND I AM PAYING FOR CRICKET BROADBAND SERVICE TOO!
I am paying for BROADBAND service, Getting DIAL-UP & 100 minutes to watch You Tube a month?
Did I misunderstand something here?
UNLIMITED WIRELESS IS NO LONGER UNLIMITED WIRELESS ANYMORE.
1 Updates & Rebuttals
Mike
LAKESIDE,California,
U.S.A.
they are not a real company with equipment
#2Consumer Comment
Wed, December 15, 2010
keep in mind they are just selling time on other "real" companies equipment, they don't have anything other than words to sell.
they will go down the tubes once the public gets fed up with them, and resurface as another "paper" company
