- Report: #46925
Complaint Review: Cricket - Sandy Utah
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Author Not Confirmed
Why?
Cricket
49 W. 106th South Sandy, 84070 Utah, U.S.A.
Phone:
801-975-6766
Web:
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Cricket rip-off Sandy Utah
I purchased a Cricket Phone on Saturday and was told that could I could not go over 30 minutes in usage if I wanted to bring the phone back for a full refund of $186.00. I went over by 2 minutes and the service was absolutely horrible! I wanted my money back and the assistant manager at the store threw me out when I got upset over not receiving a refund.
I called the manager the following day and he said the same thing - you went over the 30 minutes therefore you are not entitled to a refund and you are out of luck! I asked for his boss and he said that he didn't have one. He doesn't own the store, so who is his boss I ask? The service is absolutely awful!! Not only am I out $186.00 you can't get through to anyone on their customer service line to speak with a live operator.
If you press zero for the operator it puts you in a loop and then drops your call, just typical of Cricket service. DON'T BUY A CRICKET PHONE - IT SUCKS!!!!!
Monica
S. Jordan, Utah
U.S.A.
I called the manager the following day and he said the same thing - you went over the 30 minutes therefore you are not entitled to a refund and you are out of luck! I asked for his boss and he said that he didn't have one. He doesn't own the store, so who is his boss I ask? The service is absolutely awful!! Not only am I out $186.00 you can't get through to anyone on their customer service line to speak with a live operator.
If you press zero for the operator it puts you in a loop and then drops your call, just typical of Cricket service. DON'T BUY A CRICKET PHONE - IT SUCKS!!!!!
Monica
S. Jordan, Utah
U.S.A.
1 Updates & Rebuttals
Brianna
Tucson,Arizona,
U.S.A.
Sorry to say.
#2Consumer Comment
Fri, February 28, 2003
I am sorry that you are so upset but I must say that your understanding was for 30 minutes. If you weren't willing to agree to that, then you should have decided to not use the phone or had watched your minutes more carefully. I've been a Cricket customer for over two years and, to me, it seems you are angry because maybe you needed that $186 for something else and changed your mind on your Cricket phone. You cannot really say that Cricket service was horrible if you used it for 32 minutes. The first day you use your phone the service is adding you and tracking your signal, so it's going to be a little fuzzy in the beginning. Mine was for the first hour of usage, after that I've nothing but clear calls and great service. You must have acted pretty terrible to get kicked out of the Cricket store. You're on their property and they have that right. If you use the 1-800-Cricket there is an option to talk to a live CSR so that shows in your complaint that you obviously don't have a lot of patience or really didn't understand the concept of having a cell phone because I've a lot of friends, besides my own usage, that use Cricket and they have never had an issue with getting a live rep. and this is all from different cities in the U.S. If you're that butt~hurt about it, donate your phone and cut your losses or take them to court. I'll tell you now though, the agreement stands as it is and you'll be lucky if you win. Live and learn but don't act like a baby because you messed up. You knew the agreement and if you were worried about going over those minutes you should have watched your time better. I'm sorry but I speak the truth. Have a good day.
